Director of Operations, OAC

Jewish Community Council of Greater Coney Island; New York (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Comprehensive benefits package

Generous PTO

Free on-site parking

Job summary

The Jewish Community Council of Greater Coney Island is seeking an experienced Director of Operations to oversee the daily operations, service delivery, and administrative functions of our DFTA-funded Brooklyn-based Older Adult Centers. This role ensures efficient center operations, strong staff supervision, and contract compliance.

Based on a full-time, on-site, multi-site environment with regular travel between centers, the position calls for leadership, process improvement, and budget

Qualifications

• Bachelor's degree preferred; equivalent experience may be considered.
• 5–7 years in operations or program management with staff supervision.
• Experience overseeing multiple functions and budgets; ensure compliance.
• Strong leadership, organizational, communication and problem-solving skills.
• Proficiency in MS Office and operational reporting systems.

Responsibilities

• Oversee daily center operations to ensure high-quality service delivery.
• Establish procedures, schedules, workflows, and performance standards.
• Coordinate facilities, food service, transportation, and other needs.
• Supervise center leadership and staff; monitor performance and accountability.
• Ensure compliance with DFTA contracts and regulatory requirements.

Skills

Leadership

Operations management

Budget management

Staff supervision

Process improvement

Education

Bachelor's degree in Business Administration, Operations Management, Public Administration

Job description

• Location 3001 W 37th street, Brooklyn, NY, 11224, United States
• Base Pay $100,000.00 - $115,000.00 / Year

We are seeking an experienced, hands‑on Director of Operations to oversee the daily operations, service delivery, and administrative functions of our DFTA-funded Brooklyn‑based Older Adult Centers. Working alongside the Director of OACs, this position ensures efficient center operations, effective staff supervision, high‑quality services for older adults, and compliance with contractual, regulatory, fiscal, and reporting requirements.

The ideal candidate is an organized, results‑driven leader with experience managing teams, overseeing multiple functions, improving processes, and maintaining operational standards. Experience in multi‑site operations, healthcare, hospitality, community services, or other service‑oriented environments is highly desirable. Experience with older adult services or DFTA contracts is a plus.

Key Responsibilities

• Oversee daily center operations to ensure efficient, consistent, and high‑quality service delivery.
• Establish operational procedures, schedules, workflows, and performance standards.
• Coordinate facilities, supplies, food service, transportation, and other operational needs.
• Maintain safe, welcoming, and accessible environments for older adults.
• Supervise, guide, and evaluate center leadership and assigned personnel.
• Establish clear expectations, monitor performance, and promote accountability.
• Support recruitment, onboarding, training, scheduling, and staff development in collaboration with HR.
• Address operational and personnel concerns and foster a collaborative work environment.
• Ensure compliance with DFTA contracts, agency policies, and applicable regulations.
• Monitor attendance, service records, program deliverables, and reporting deadlines.
• Prepare for audits, inspections, and contract monitoring visits.
• Identify deficiencies and implement corrective action plans.
• Maintain accurate documentation and ensure operational accountability.
• Monitor operating expenses, purchasing, inventory, and staffing resources.
• Support budget preparation and financial reporting in coordination with Finance.
• Ensure efficient use of resources and identify opportunities to control costs and improve operations.
• Collaborate with program leadership and internal departments to strengthen operations.
• Monitor service quality, participant feedback, and program outcomes.
• Coordinate with funders, vendors, community partners, and other stakeholders.
• Support the implementation of new initiatives, systems, and procedures.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Public Administration, or a related field preferred; equivalent experience may be considered.
• 5–7 years of progressively responsible operations or program management experience, including staff supervision.
• Experience overseeing multiple functions, managing budgets, monitoring performance, and ensuring compliance.
• Strong leadership, organizational, communication, and problem‑solving skills.
• Proficiency in Microsoft Office and operational reporting systems.
• Ability to work on‑site and travel between assigned center locations.

Preferred Qualifications

• Experience managing multiple locations or service sites.
• Background in senior services, healthcare, human services, hospitality, or community programming.
• Familiarity with government‑funded programs, contract compliance, audits, and performance reporting.
• Experience with NYC DFTA programs or other government‑funded social service contracts.

This role is Full- Time and on‑site, with regular travel to all centers required

Salary: $100,000 - $115,000 annually

Comprehensive benefits package

Generous PTO policy

Free on‑site parking at our main office

JCCGCI Inc. is an EOE.