Director of Operations: Multi-Site Transportation Leader

Hotard Coaches; Port Arthur (TX); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Salary $110k+ + bonus

Weekly pay

Medical insurance

Short/Long-term disability

Life insurance

6 paid holidays

401(k) match

Job summary

Hotard Shuttle is seeking a Director of Operations to lead shuttle services across Sulphur, LA and Port Arthur, TX. You’ll oversee daily operations, drive safety, and scale services while building high-performing teams in a fast-paced environment.

The role requires a hands-on leader with strategic thinking, strong people skills, and experience managing multi-site transportation operations. Competitive salary and benefits highlighted in the posting.

Qualifications

• Bachelor’s degree or equivalent professional experience in business, transportation, or logistics.
• High school diploma or GED required.
• Minimum 5 years of experience managing teams of 10+ in operations or transportation.
• Hands-on experience with DOT compliance, safety procedures, and operational training.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic spreadsheet functionality.
• Must pass a DOT drug test and background check.
• No felony convictions or disqualifying offenses under FMCSA regulations.
• No misdemeanor convictions involving moral turpitude.

Responsibilities

• Provide strategic direction and daily oversight to managers, supervisors, drivers, and support staff.
• Lead recruitment, onboarding, and development of frontline leaders and team members.
• Drive a culture of accountability, coaching, and continuous improvement.
• Align team efforts with company goals, ensuring consistent execution of policies and procedures.
• Ensure schedule adherence, fleet readiness, and operational efficiency across all locations.
• Implement improvements that enhance service reliability and customer experience.
• Monitor service KPIs and customer feedback to make data-driven decisions.
• Ensure integration and alignment across departments—Operations, Safety, Maintenance, and HR.
• Lead efforts to onboard new contracts and scale services without compromising standards.
• Conduct vehicle and facility inspections to maintain brand image and service quality.
• Collaborate on budget planning, forecasting, and performance tracking.
• Monitor operating costs, identify variances, and implement corrective actions.
• Analyze KPIs to uncover trends, performance gaps, and cost-saving opportunities.
• Uphold compliance with DOT, FMCSA, OSHA, and internal safety policies.
• Participate in audits, safety investigations, and accident reviews.
• Partner with Safety and Maintenance leaders to build a proactive safety culture.
• Foster a positive, inclusive, and values-driven workplace.
• Represent Hotard Shuttle in external meetings, community engagements, and partner events.
• Champion professionalism, service excellence, and integrity in all interactions.

Skills

Leadership

Communication

DOT regulatory knowledge

Safety training

Education

Bachelor’s degree in Business, Transportation, Logistics, or related field

High school diploma or GED

Tools

MS Office

DOT Compliance Tools

Job description

Hotard Shuttle is seeking a Director of Operations to lead shuttle services across Sulphur, LA and Port Arthur, TX. You’ll oversee daily operations, drive safety, and scale services while building high-performing teams in a fast-paced environment.

The role requires a hands-on leader with strategic thinking, strong people skills, and experience managing multi-site transportation operations. Competitive salary and benefits highlighted in the posting.