Director of Operations - Insurance Agency Growth Leader

Jennifer Herren - State Farm Agent; Burleson (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Gas card

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

Jennifer Herren Agency is seeking a Director of Operations to lead day-to-day business operations for our Burleson and Godley locations. You will guide the teams, tighten processes, and ensure rapid, accurate client help while driving growth and compliance.

You’ll own production rhythm, service standards, and the systems that support retention and expansion. This role demands strong leadership, proactive management, and a customer-focused mindset.

Qualifications

• Leadership experience in business or office management, preferably insurance experience.
• Excellent communication and problem-solving skills.
• Strong attention to detail and follow-through.
• Experience with multiple computer systems
• Coachable, great work ethic and the ability to lead by example.

Responsibilities

• Recruit, hire, and onboard team members in sales and service roles
• Set clear goals, run 1:1s, coach to metrics, and manage schedules
• Build a positive, accountable culture focused on client outcomes
• Consistently coach and train both teams on office systems and processes
• Run the weekly production cadence and pipeline reviews
• Improve quote quality, follow-up, and close rates across P&C, Life, and Health
• Partner with the owner on campaigns, referrals, reviews, and local events
• Oversee renewals, coverage reviews, cross-sell and retention initiatives
• Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals
• Manage task queues, quality checks, and workload balancing
• Keep data clean across CRM, phones, and e-sign tools

Skills

Leadership experience

Communication skills

Problem-solving

Attention to detail

Coaching

Tools

CRM systems

Office software

Job description

Jennifer Herren Agency is seeking a Director of Operations to lead day-to-day business operations for our Burleson and Godley locations. You will guide the teams, tighten processes, and ensure rapid, accurate client help while driving growth and compliance.

You’ll own production rhythm, service standards, and the systems that support retention and expansion. This role demands strong leadership, proactive management, and a customer-focused mindset.