Director of Operations — Service Delivery & Growth Leader

Seamless FM LLC; Texas; Ibrido; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Seamless FM LLC in Texas is seeking a Director of Operations to lead facility service delivery, strengthen operational processes, and ensure consistent execution across client accounts. This hands‑on leader will develop teams, manage service providers, and resolve complex issues.

You will partner with Account Managers to meet client needs, track key metrics, and drive improvements that support growth across multiple sites.

Competenze

• 8+ years of experience in facilities management, field services, property services, or a related operations environment.
• 3+ years of experience leading teams, including performance management and coaching.
• Experience overseeing services across multiple clients, sites, or markets.
• Proven ability to manage vendors or contractors and resolve complex service issues.
• Experience developing operational processes, measuring performance, and managing budgets.
• Strong leadership, communication, and decision‑making skills.
• Proficiency with work order systems, reporting tools, and Microsoft Office or Google Workspace.
• Bachelor’s degree is preferred, or equivalent relevant experience.

Mansioni

• Lead daily operations across assigned accounts and service locations.
• Establish standards for work order response, scheduling, quality, documentation, and issue resolution.
• Manage, coach, and hold operations team members accountable for results.
• Oversee service provider onboarding, performance, and escalations.
• Partner with Account Managers to address client needs and improve service delivery.
• Track response times, completion rates, service quality, and other operational measures.
• Identify process gaps and implement improvements that support growth.
• Plan staffing and service capacity and monitor operational costs.
• Take ownership of urgent or high‑impact issues through resolution.

Conoscenze

Leadership

Team coaching

Vendor management

Process development

Budget management

Operations analytics

Communication

Decision making

Formazione

Bachelor’s degree preferred

Equivalent relevant experience

Strumenti

Work order systems

Microsoft Office

Google Workspace

Reporting tools

Descrizione del lavoro

Seamless FM LLC in Texas is seeking a Director of Operations to lead facility service delivery, strengthen operational processes, and ensure consistent execution across client accounts. This hands‑on leader will develop teams, manage service providers, and resolve complex issues.

You will partner with Account Managers to meet client needs, track key metrics, and drive improvements that support growth across multiple sites.