Director of Operations - Hybrid, Growth & Compliance

Coast-Professional,-Inc.; Dimondale (MI); Hybride; USD 99 000 - 121 000; Plein temps

Résumé du poste

Coast Professional, Inc. is seeking a hybrid-eligible leader to manage consumer care employees, ensuring productivity and budget adherence while coaching and developing staff.

You will oversee staffing, reporting, and client services, with responsibility for process improvements and policy enforcement. The role emphasizes performance reviews, training, and maintaining accurate records while coordinating with leadership to drive business development and client satisfaction in a dynamic

Qualifications

• Leadership and staff coaching experience.
• Strong verbal and written communication skills.
• Ability to manage performance and develop employees.
• Experience with customer service and collections processes.
• Knowledge of FDCPA and related regulations.

Responsabilités

• Oversee operations and staffing for consumer care teams.
• Recruit, interview and evaluate potential new employees.
• Prepare and update reports timely and accurately.
• Develop and implement process improvements for efficiency.
• Coordinate and manage future business development.

Connaissances

Leadership

Communication

Team coordination

Performance evaluation

Problem solving

Formation

Associates degree in Business Administration

Description du poste

Coast Professional, Inc. is seeking a hybrid-eligible leader to manage consumer care employees, ensuring productivity and budget adherence while coaching and developing staff.

You will oversee staffing, reporting, and client services, with responsibility for process improvements and policy enforcement. The role emphasizes performance reviews, training, and maintaining accurate records while coordinating with leadership to drive business development and client satisfaction in a dynamic