Director of Operations

Frontline Source Group - Nationwide Staffing & Executive Search; Baltimore (MD); Presencial; USD 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA

Paid time off

Employee discount

Growth opportunity

Descripción de la vacante

Frontline Source Group is seeking a Director of Operations in Baltimore, MD, to lead two upscale grocery locations. This role requires strategic leadership, financial acumen, and a proven track record in multi-unit retail management.

The Director will partner with ownership to drive operational excellence, optimize profitability, and elevate customer experience across both stores. A strong focus on coaching, merchandising, and team development is essential.

Formación

• 5+ years of progressive leadership in multi-unit grocery or comparable high-service retail.
• Experience managing store operations, sales performance, and profitability across locations.
• Strong knowledge of P&L, budgeting, forecasting, labor management, inventory, and reporting.
• Proven merchandising instincts and ability to drive business development strategies.
• Outstanding leadership, coaching, and decision-making abilities.
• Customer-first mindset with a passion for exceptional service.

Responsabilidades

• Lead day-to-day operations for two upscale grocery locations.
• Partner with ownership to set strategy and drive profitability and growth.
• Oversee Store Managers and develop department leadership teams.
• Lead budgeting, forecasting, and financial performance management.
• Drive merchandising, in-store execution, and sales growth.
• Champion continuous improvement and staff development.

Conocimientos

Leadership

Multi-unit management

Financial acumen

Customer focus

Communication

Herramientas

Microsoft Office

Descripción del empleo

Our client in Baltimore, MD, has an immediate opening for a Director of Operations on a direct-hire basis.

Company Profile

• Specialty Grocery Retailer
• Team Atmosphere and Environment
• Passion for Food and People

Director Of Operations

• Lead the future of a premier, high-volume gourmet grocery operation in Baltimore. This is an exciting opportunity for an accomplished multi-unit retail leader to drive sales, elevate customer experience, strengthen store operations, and develop high-performing teams across two upscale grocery locations.
• If you thrive in a fast-paced food retail environment, know how to turn operational excellence into profitable growth, and are passionate about delivering an exceptional customer experience, this leadership role offers the chance to make a meaningful impact.
• The Operations Director partners closely with ownership to set strategy and lead all aspects of operations for gourmet grocery retail stores. This hands-on, results-driven leader will oversee Store Managers and support the performance and development of department leadership teams.
• This role is ideal for a strategic retail operations professional with deep grocery experience, strong financial acumen, proven merchandising instincts, and a track record of improving sales, service, profitability, and team performance.
• Lead day-to-day operations for upscale gourmet grocery stores, ensuring exceptional execution across sales, service, quality, safety, merchandising, and profitability.
• Partner with ownership to develop and implement strategic initiatives that improve store performance, customer satisfaction, and long-term business growth.
• Coach, develop, and hold accountable Store Managers and their department leadership teams.
• Drive revenue growth through innovative merchandising, local market awareness, business development, and outstanding in-store execution.
• Own operational standards related to labor, cost control, shrink, inventory, product quality, customer service, safety, and delivery operations.
• Lead budgeting, forecasting, financial analysis, and profit-and-loss performance management.
• Identify performance trends, uncover operational opportunities, and implement practical solutions that improve results.
• Create and maintain consistent processes, policies, and best practices across both store locations.
• Champion a culture of continuous improvement, accountability, teamwork, inclusion, and service excellence.
• Partner with business leaders on staffing, training, employee development, succession planning, employee relations, and legal compliance.
• Resolve complex operational, employee, and customer concerns with sound judgment, urgency, professionalism, and discretion.
• Build an environment of open communication, trust, and high expectations for all team members.
• Lead improvement initiatives that create consistently memorable, high-touch customer experience.
• Perform additional leadership responsibilities as needed to support business goals.

Director Of Operations Background Profile

• 5+ years of progressive leadership experience in multi-unit grocery, specialty retail, food retail, or a comparable high-service retail environment.
• Proven success managing store operations, sales performance, employee development, and profitability across multiple locations.
• Experience in upscale grocery, gourmet food, specialty food, fresh food, premium retail, or high-end merchandising environments is strongly preferred.
• Strong working knowledge of profit and loss statements, budgeting, forecasting, labor management, inventory, shrink, and financial reporting.
• A demonstrated ability to develop and execute successful merchandising, sales growth, and business development strategies.
• Outstanding leadership skills with the ability to inspire, coach, challenge, and develop managers and frontline teams.
• Strong business judgment, critical thinking, problem-solving, conflict resolution, and decision-making abilities.
• A customer-first mindset and a passion for delivering exceptional service at every touchpoint.
• Ability to manage multiple priorities, work effectively under pressure, meet deadlines, and adapt quickly in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to build credibility at every level of the organization.
• High level of professionalism, discretion, confidentiality, and accountability.
• Proficiency with Microsoft Office and standard business systems.

Features And Benefits

• Medical, dental, and vision insurance
• Life insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Employee discount
• Growth-focused leadership opportunity in a dynamic gourmet retail environment