Director of Operations - Restaurants

Leap Brands; Virginia Beach (VA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Leap Brands seeks a seasoned Director of Operations to lead a portfolio of high-volume QSR locations, driving profitability and guest experience.

You will build strong leadership teams across sites, balance strategic planning with hands-on execution, and foster accountability and continuous improvement in a fast-paced environment.

Responsabilités

• Oversee daily operations across a portfolio of high-volume QSR locations.
• Lead, coach, and develop District Managers, Area Directors, and restaurant leadership teams.
• Establish clear operational expectations, performance standards, and accountability across all locations.
• Conduct regular restaurant visits to evaluate operational performance, identify opportunities, and implement improvements.
• Ensure restaurants consistently deliver exceptional speed of service, food quality, cleanliness, and guest satisfaction.
• Support successful new restaurant openings, operational transitions, and market expansion initiatives.

Description du poste

Position Overview

We are seeking an experienced, results-driven Director of Operations to lead and oversee a portfolio of high-volume quick service restaurants. This individual will be responsible for driving operational excellence, maximizing profitability, developing strong leadership teams, and ensuring a consistent guest experience across all locations.

The ideal candidate is a hands-on operator who thrives in a fast-paced environment, understands the complexities of high-volume restaurant operations, and has a proven track record of improving performance across multiple locations.

This role requires a leader who can balance strategic thinking with day-to-day execution while building a culture of accountability, operational discipline, and continuous improvement.

Key Responsibilities

Multi-Unit Operations Leadership

• Oversee daily operations across a portfolio of high-volume QSR locations, ensuring consistency in execution, service, quality, and profitability.

• Lead, coach, and develop District Managers, Area Directors, and restaurant leadership teams.

• Establish clear operational expectations, performance standards, and accountability across all locations.

• Conduct regular restaurant visits to evaluate operational performance, identify opportunities, and implement improvements.

• Ensure restaurants consistently deliver exceptional speed of service, food quality, cleanliness, and guest satisfaction.

• Support successful new restaurant openings, operational transitions, and market expansion initiatives.

Financial Performance & Profitability

• Own and drive financial performance across assigned loc