Director of Operations

Leap Brands; Chicago (IL); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Travel reimbursement

Full benefits package

Performance-based bonus

Job summary

Leap Brands, a private equity backed full-service restaurant group, is seeking a Director of Operations to oversee 6 to 9 locations. You will drive brand standards, operational consistency, people development, and financial performance across all units.

The role demands multi-unit leadership, hands-on execution, and the ability to build high-performing teams at scale while traveling across markets.

Qualifications

• Multi-unit leadership experience in full-service restaurants.
• Proven track record managing 5 to 10 locations or similar scope.
• Strong understanding of P&L ownership, forecasting, labor planning, and cost controls.
• Skilled in developing leaders, holding teams accountable, and creating a performance culture.
• Ability to travel frequently across assigned territory.
• Strong communication, problem solving, and operational execution skills.

Responsibilities

• Provide direct oversight to 6 to 9 full-service locations ensuring operational excellence, quality, and guest satisfaction across all units.
• Lead, coach, and develop General Managers with a focus on training, accountability, and long term retention.
• Drive strong P&L management including labor, COGS, controllables, and profitability targets.
• Partner with senior leadership on operational strategy, performance initiatives, and growth plans.
• Ensure brand standards, compliance, food safety, and service expectations are consistently met.
• Conduct regular restaurant visits to support teams, assess performance, and execute action plans.
• Support new hire onboarding, succession planning, and internal development pipelines.
• Lead operational rollouts, process improvements, and systems adoption across assigned markets.
• Maintain strong communication with cross functional partners including finance, HR, training, and marketing.

Skills

Multi-unit leadership

P&L management

Team development

Operational excellence

Job description

Location: Multi state
Seniority: Senior Manager
Industry: Full Service Restaurants
Function: Operations Leadership

Overview

A private equity backed, full service restaurant group is looking for a Director of Operations to oversee 6 to 9 locations. This leader will drive operational consistency, brand standards, people development, and financial performance across all assigned restaurants. The ideal candidate has strong multi unit experience, thrives in a hands on environment, and knows how to build high performing teams at scale.

Responsibilities

Provide direct oversight to 6 to 9 full service locations ensuring operational excellence, quality, and guest satisfaction across all units.

Lead, coach, and develop General Managers with a focus on training, accountability, and long term retention.

Drive strong P&L management including labor, COGS, controllables, and profitability targets.

Partner with senior leadership on operational strategy, performance initiatives, and growth plans.

Ensure brand standards, compliance, food safety, and service expectations are consistently met.

Conduct regular restaurant visits to support teams, assess performance, and execute action plans.

Support new hire onboarding, succession planning, and internal development pipelines.

Lead operational rollouts, process improvements, and systems adoption across assigned markets.

Maintain strong communication with cross functional partners including finance, HR, training, and marketing.

Requirements

Multi unit leadership experience in full service restaurants is required.

Proven track record managing 5 to 10 locations or similar scope.

Strong understanding of P&L ownership, forecasting, labor planning, and cost controls.

Skilled in developing leaders, holding teams accountable, and creating a performance culture.

Ability to travel frequently across assigned territory.

Strong communication, problem solving, and operational execution skills.

Must be comfortable in a hands on, high growth, private equity backed environment.

Compensation

Competitive salary up to 130,000

Performance based bonus

Travel reimbursement and full benefits package

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