Director of Operations Excellence — AI-Enabled Ops Leader

Ericsson; Plano (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Annual bonus

Paid time off

Parental leave

Job summary

Ericsson is seeking a Director of Operations Excellence to support our PMO team in Plano, Texas. You will oversee end-to-end operational performance for Networks deliverables, working with customers, the Head of Network Operations, and cross-functional teams across the Americas and globally.

The role emphasizes governance, KPI discipline, and financial performance, with travel up to 25%. A Bachelor's in Engineering, Business, or IT and 10+ years in delivery and project management are expected; a

Qualifications

• Bachelor's degree in engineering, business, or IT.
• Master's degree preferred.

Responsibilities

• Build and maintain collaborative relationships with customers, partners, and Ericsson stakeholders at all levels.
• Serve as a thought leader and strategic partner, guiding teams toward shared success.
• Facilitate seamless end-to-end process execution, identifying issues, designing solutions, and leading change management.
• Collaborate with peers in Networks Services to ensure consistent, efficient ways of working and share best practices.
• Lead development and execution of monthly and bi-weekly Domain governance.
• Drive strategy, standardization, and process consistency for KPIs, Monthly Governance, and Quarterly Operations Reviews.
• Oversee on-time delivery for all services, hardware, software, and New Product Introductions (NPI).
• Support management of cost center financials, LLR, utilization, and travel.
• Support achievement of financial goals including revenue growth, margin improvement, and cost savings.

Skills

Delivery leadership

Project management

Customer-facing

Governance frameworks

PMO experience

Financial acumen

Data storytelling

PMI principles

Travel readiness

Education

Bachelor's degree in Engineering, Business, or IT

Master's degree preferred

Job description

Ericsson is seeking a Director of Operations Excellence to support our PMO team in Plano, Texas. You will oversee end-to-end operational performance for Networks deliverables, working with customers, the Head of Network Operations, and cross-functional teams across the Americas and globally.

The role emphasizes governance, KPI discipline, and financial performance, with travel up to 25%. A Bachelor's in Engineering, Business, or IT and 10+ years in delivery and project management are expected; a