AI-Driven Process Improvement Consultant

Ericsson; Plano (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock Purchase Plan

Paid time off

Job summary

Ericsson is seeking an Improvement Operations Specialist in Plano, TX, to drive continuous improvement across Construction & Engineering. You will collect requirements, analyze processes, and implement AI-enabled solutions to boost efficiency, quality, and cost performance.

The role emphasizes collaboration, analytics, and change management while supporting data-driven decision making in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Operations Management, Engineering, Technology, Data Analytics, or related field.
• Strong analytical and problem-solving skills with attention to detail.
• Clear written, verbal, and presentation communication skills.
• Proficiency with Microsoft Office tools, including Excel, PowerPoint, and Teams.

Responsibilities

• Collect, analyze, and document business requirements, workflows, and operational challenges to support improvement initiatives.
• Identify opportunities for process simplification, automation, and AI-enabled solutions that improve efficiency and business outcomes.
• Analyze operational data and performance metrics to uncover trends, insights, and areas for improvement.
• Participate in workshops and stakeholder meetings to understand business and end-user needs.
• Develop process maps, reports, presentations, and recommendations supporting improvement initiatives.
• Assist with the design, testing, and implementation of new processes, tools, and operational solutions.
• Support change management activities, including communications, training materials, and user adoption efforts.
• Document best practices, lessons learned, and project outcomes to support organizational learning.

Skills

Analytical skills

Problem-solving

Communication

Excel

Power BI

Team collaboration

Prioritization

Education

Bachelor's degree in Business, Operations Management, Engineering, Technology, Data Analytics, or related field

Tools

Power BI

Job description

Ericsson is seeking an Improvement Operations Specialist in Plano, TX, to drive continuous improvement across Construction & Engineering. You will collect requirements, analyze processes, and implement AI-enabled solutions to boost efficiency, quality, and cost performance.

The role emphasizes collaboration, analytics, and change management while supporting data-driven decision making in a fast-paced environment.