Director of Operations - Elite Security, Remote Fridays

Safehouse Security Solutions, Inc.; Los Angeles (CA); Hybrid; USD 80,000 - 85,000; Full time

Job summary

Safehouse Security Solutions, Inc. seeks a Director of Operations in Los Angeles to run day-to-day operations for a premier security and protection firm serving high-profile clients. You will lead operations and security staff and partner with other departments to improve how we operate. The best person for this role doesn't just respond to problems. They see them coming and prevent them.

Ideally we want someone who comes from a Security Company who has experience with EP/RST Security Agents.

Qualifications

• Proven experience in an operations or security leadership role.
• Experience working discreetly with high-net-worth clients.
• High school diploma or equivalent; degree in Business, Criminal Justice, Security Management or related field preferred.
• Must agree to a background check and drug test.

Responsibilities

• Oversee daily operations, including workflow, shift scheduling and task assignments for operations and security staff, and provide on-site support when staffing gaps occur.
• Supervise account managers and cross-functional teams, providing coaching and performance feedback on appearance and conduct.
• Collaborate with department heads to set goals, improve performance and boost operational efficiency.
• Train new hires and provide ongoing training on procedures, safety and security protocols.
• Support staff management, including hiring, terminations, and disciplinary actions.
• Develop, update, and enforce company policies and SOPs, and continuously evaluate and improve procedures.
• Ensure compliance with legal and regulatory requirements.
• Monitor KPIs and analyze metrics to drive informed decision-making.
• Drive cost-efficiency through strategic resource planning, and coordinate with accounting on expense tracking and vendor invoice processing.
• Manage relationships with external partners and vendors.
• Attend client meetings and site walkthroughs, oversee customer support processes to improve satisfaction, and pursue new client acquisition opportunities.
• Manage international job requests from initiation to completion.

Skills

Security leadership

Operations management

High-net-worth client experience

Education

High school diploma

Job description

Safehouse Security Solutions, Inc. seeks a Director of Operations in Los Angeles to run day-to-day operations for a premier security and protection firm serving high-profile clients. You will lead operations and security staff and partner with other departments to improve how we operate. The best person for this role doesn't just respond to problems. They see them coming and prevent them.

Ideally we want someone who comes from a Security Company who has experience with EP/RST Security Agents.