Multi-Site Security Operations Lead

Elite-Investigations; City of Yonkers (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Elite Investigations is seeking an experienced Security Operations Manager to lead daily security operations across multiple client locations in a full-time capacity. The role requires proactive leadership, a background in security or related fields, and a focus on balancing operational efficiency with superior customer service.

The ideal candidate will manage staffing, ensure licensing compliance, and uphold high service standards while building strong client and employee relationships.

Qualifications

• Prior security industry, military, or law enforcement experience is REQUIRED.
• 3–5 years of management experience in a fast-paced service environment REQUIRED.
• Strong leadership, communication, and conflict-resolution skills REQUIRED.
• Experience with scheduling, employee supervision, and operational management REQUIRED.
• Proficiency in Microsoft Office and computer-based scheduling/payroll systems REQUIRED.
• Must have valid Driver’s License REQUIRED.
• Valid Security Guard License required where applicable.

Responsibilities

• Manage long-term scheduling and staffing for assigned client locations.
• Serve as the primary liaison between clients, security personnel, and leadership.
• Conduct regular site visits and ensure compliance with company policies and post orders.
• Supervise Security Officers, Site Supervisors, and Field Supervisors.
• Monitor staffing levels, overtime, attendance, and employee performance.
• Coordinate onboarding, training, and orientation of new hires.
• Ensure timely response to client concerns and operational issues.
• Implement corrective action plans and assist with investigations when needed.
• Maintain accurate operational reports, payroll adjustments, and scheduling records.
• Ensure all assigned personnel maintain required licenses and certifications.
• Support emergency response operations and serve as Manager on Duty when assigned.
• Utilize operational platforms such as WinTeam, Lighthouse, EHub, Microsoft Office, and Outlook.

Education

High School Diploma or GED

College degree preferred

Tools

WinTeam

Lighthouse

EHub

Outlook

Microsoft Office

Job description

Elite Investigations is seeking an experienced Security Operations Manager to lead daily security operations across multiple client locations in a full-time capacity. The role requires proactive leadership, a background in security or related fields, and a focus on balancing operational efficiency with superior customer service.

The ideal candidate will manage staffing, ensure licensing compliance, and uphold high service standards while building strong client and employee relationships.