Director of Operations (DOO)

ZMC Hotels, LLC; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

ZMC Hotels, LLC in Scottsdale, AZ seeks a Director of Operations to lead the hotel in the General Manager’s absence. You will oversee all departments, motivate teams, and engage with guests while ensuring efficient, profitable operations and top-tier guest experiences.

You will recruit and develop talent, drive sales and profitability plans, and manage monthly financials. A focus on budget adherence and cross-department collaboration is essential to exceed guest expectations.

Qualifications

• Experience in hotel operations management or equivalent leadership role.
• Strong leadership and people management skills.
• Ability to manage budgets and financial performance reports.
• Proven track record in sales leadership and profitability planning.
• Recruitment, training, and staff development expertise.
• Customer-focused with passion for guest satisfaction.

Responsibilities

• Oversee daily hotel operations across all departments including front desk, housekeeping, and maintenance.
• Support department heads and managers, inspiring employees and maintaining guest engagement.
• Develop and manage annual budgets and track performance against targets.
• Ensure financial reports are accurate and reviewed monthly to drive decisions.
• Drive marketing initiatives to enhance the hotel’s quality and profitability.
• Recruit, hire, train, and retain top talent to deliver WOW guest experiences.
• Collaborate with departments to meet budget goals and build strong working relationships.
• Maintain cleanliness and safety standards throughout the hotel.

Skills

Leadership

Sales leadership

Budgeting

Talent development

Guest service

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Come join our team in an always changing and fast paced position as a Director of Operations.

Director of Operations

The DOO runs the hotel in the General Manager's absence. You will assist department heads and managers, inspire employees, and engage with guests all while running an efficient and profitable business that delivers a superior guest experience.

This job might be for you if you:

• Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Are capable to successfully market the hotel's quality product and services with the goal of exceeding guests’ expectations.
• Are sharp at and will provide sales leadership and implement plans to achieve profitability goals.
• Know how to recruit, hire, train and retain top talent that will give the WOW experience to all guests.
• Have the ability to not only supervise hotel employees but mentor and motivate them as well.
• Are passionate and will help guests out as quickly and awesomely as possible.
• Know how to work with departments to achieve budgets and build strong working relationships.
• Will motivate and ensure the cleanliness and safety of the hotel.
• Are capable at creating the hotel’s annual budget and track performance throughout the year.
• Can produce and effectively explain the monthly financial reports.
• Have the ability to deliver strong financial performance while maintaining guests relations.

Benefits:

We provide the best in services to our guests and we provide support and development for our team. This position provides:

• Monthly Bonus program.
• Health, Dental insurance and Vision Discount plans.
• Paid Time Off (PTO) after only 60 days employment.
• 401k plan to help you plan for your future.
• Discounted hotel rooms.
• A great work environment with an engaged team.