Director of Operations (DOO)

ZMC Hotels; Independence (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Advancement Opportunities

Paid Time Off

Vision Insurance

Wellness Resources

401(k)

Performance Bonus

Dental Insurance

Employee Discounts

Job summary

ZMC Hotels in Independence, Missouri seeks a Director of Operations to run the property in the General Manager's absence, guiding department heads, inspiring staff, and ensuring a profitable, guest-centric operation.

You will oversee front office, housekeeping, breakfast, maintenance, night audit, and sales while recruiting and developing talent, delivering the WOW guest experience, and producing monthly financial reports and budgets.

Qualifications

• Experience in hotel operations leadership and staff development.
• Ability to market quality services and achieve profitability.
• Strong interpersonal skills to engage guests and motivate employees.

Responsibilities

• Oversee daily hotel operations across front office, housekeeping, maintenance, and night audit.
• Assist department heads and managers to run a profitable, guest-focused operation.
• Prepare and explain monthly financial reports and annual budgets.
• Recruit, hire, train and retain top hotel staff to deliver a WOW guest experience.

Skills

Leadership

Operations management

Guest service

Budgeting

Team development

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Come join our team in an always changing and fast paced position as a Director of Operations.

Director of Operations

The DOO runs the hotel in the General Manager's absence. You will assist department heads and managers, inspire employees, and engage with guests all while running an efficient and profitable business that delivers a superior guest experience.

This job might be for you if you:

• Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Are capable to successfully market the hotel's quality product and services with the goal of exceeding guests' expectations.
• Are sharp at and will provide sales leadership and implement plans to achieve profitability goals.
• Know how to recruit, hire, train and retain top talent that will give the WOW experience to all guests.
• Have the ability to not only supervise hotel employees but mentor and motivate them as well.
• Are passionate and will help guests out as quickly and awesomely as possible.
• Know how to work with departments to achieve budgets and build strong working relationships.
• Will motivate and ensure the cleanliness and safety of the hotel.
• Are capable at creating the hotel's annual budget and track performance throughout the year.
• Can produce and effectively explain the monthly financial reports.
• Have the ability to deliver strong financial performance while maintaining guests relations.

Benefits:

We provide the best in services to our guests and we provide support and development for our team.

This position provides:

• Monthly Bonus program.
• Health, Dental insurance and Vision Discount plans.
• Paid Time Off (PTO) after only 60 days employment.
• 401k plan to help you plan for your future.
• Discounted hotel rooms.
• A great work environment with an engaged team.