Director of Operations (DOO)

Hyatt Place Bloomington, IN; Bloomington (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Monthly Bonus program

Health, Dental, and Vision Discount plans

Discounted hotel rooms

Great work environment with an engaged team

Job summary

A prominent hotel management company is seeking a Director of Operations to oversee daily hotel functions, inspire employees, and engage guests. This role includes managing all operations, implementing sales strategies, and maintaining strong financial performance. The ideal candidate will have experience in hotel management, the ability to recruit and train staff, and a passion for delivering exceptional guest experiences. The position offers competitive benefits and a supportive team environment.

Qualifications

• Ability to manage all hotel operations and achieve guest satisfaction.
• Experience in marketing hotel products and services effectively.
• Skilled in recruiting, training, and retaining top talent.

Responsibilities

• Oversee daily operations of the hotel to ensure guest satisfaction.
• Implement effective sales strategies to achieve profitability.
• Create and manage the hotel’s annual budget and financial reports.

Skills

Daily operations management

Sales leadership

Guest satisfaction

Budget creation

Team mentoring and motivation

Job description

Overview

Director of Operations The DOO runs the hotel in the General Manager's absence. You will assist department heads and managers, inspire employees, and engage with guests all while running an efficient and profitable business that delivers a superior guest experience.

Responsibilities

• Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Are capable to successfully market the hotel's quality product and services with the goal of exceeding guests’ expectations.
• Are sharp at and will provide sales leadership and implement plans to achieve profitability goals.
• Know how to recruit, hire, train and retain top talent that will give the WOW experience to all guests.
• Have the ability to not only supervise hotel employees but mentor and motivate them as well.
• Are passionate and will help guests out as quickly and awesomely as possible.
• Know how to work with departments to achieve budgets and build strong working relationships.
• Will motivate and ensure the cleanliness and safety of the hotel.
• Are capable at creating the hotel’s annual budget and track performance throughout the year.
• Can produce and effectively explain the monthly financial reports.
• Have the ability to deliver strong financial performance while maintaining guests relations.

Qualifications

• Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Are capable to successfully market the hotel's quality product and services with the goal of exceeding guests’ expectations.
• Are sharp at and will provide sales leadership and implement plans to achieve profitability goals.
• Know how to recruit, hire, train and retain top talent that will give the WOW experience to all guests.
• Have the ability to not only supervise hotel employees but mentor and motivate them as well.
• Are passionate and will help guests out as quickly and awesomely as possible.
• Know how to work with departments to achieve budgets and build strong working relationships.
• Will motivate and ensure the cleanliness and safety of the hotel.
• Are capable at creating the hotel’s annual budget and track performance throughout the year.
• Can produce and effectively explain the monthly financial reports.
• Have the ability to deliver strong financial performance while maintaining guests relations.

Benefits

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Monthly Bonus program
• Health, Dental insurance and Vision Discount plans
• Paid Time Off (PTO) after only 60 days employment
• Discounted hotel rooms
• A great work environment with an engaged team