Director of Operations (DOO)

Hampton Inn & Suites Scottsdale Shea Blvd AZ; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Monthly bonus program

Health insurance and Vision Discount

PTO after 60 days

401k plan

Discounted hotel rooms

Engaged team and great work climate

Job summary

Hampton Inn & Suites Scottsdale Shea Blvd AZ is seeking a Director of Operations to lead hotel performance in the GM's absence. You will assist department heads, inspire staff, and engage with guests while driving an efficient, profitable operation that delivers a superior guest experience.

You will oversee front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales, marketing quality services to exceed expectations, and lead profitability initiatives through

Responsibilities

• Run the hotel in the General Manager's absence and support department heads and managers.
• Inspire employees, engage with guests, and maintain a superior guest experience.
• Oversee daily hotel operations across front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Lead marketing efforts to showcase the hotel's quality and services and to exceed guest expectations.
• Provide sales leadership and implement plans to achieve profitability goals.
• Recruit, hire, train, and retain top talent to deliver the WOW guest experience.
• Supervise and mentor staff, motivate teams, and ensure hotel cleanliness and safety.
• Create the annual budget and monitor performance; explain monthly financial reports.
• Deliver strong financial performance while maintaining guest relations.

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Come join our team in an always changing and fast paced position as a Director of Operations.

Director of Operations

The DOO runs the hotel in the General Manager's absence. You will assist department heads and managers, inspire employees, and engage with guests all while running an efficient and profitable business that delivers a superior guest experience.

This job might be for you if you:

• Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Are capable to successfully market the hotel's quality product and services with the goal of exceeding guests’ expectations.
• Are sharp at and will provide sales leadership and implement plans to achieve profitability goals.
• Know how to recruit, hire, train and retain top talent that will give the WOW experience to all guests.
• Have the ability to not only supervise hotel employees but mentor and motivate them as well.
• Are passionate and will help guests out as quickly and awesomely as possible.
• Know how to work with departments to achieve budgets and build strong working relationships.
• Will motivate and ensure the cleanliness and safety of the hotel.
• Are capable at creating the hotel’s annual budget and track performance throughout the year.
• Can produce and effectively explain the monthly financial reports.
• Have the ability to deliver strong financial performance while maintaining guests relations.

Benefits:

We provide the best in services to our guests and we provide support and development for our team. This position provides:

• Monthly Bonus program.
• Health, Dental insurance and Vision Discount plans.
• Paid Time Off (PTO) after only 60 days employment.
• 401k plan to help you plan for your future.
• Discounted hotel rooms.
• A great work environment with an engaged team.