Director of Operations (DOO)

ZMC Hotels; Pittsburgh (Allegheny County); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Job summary

ZMC Hotels is seeking an energetic and hands-on Director of Operations at Hampton Inn & Suites Harmarville, PA to oversee day-to-day hotel operations alongside the General Manager. You will coach department managers, maintain brand standards, and focus on guest satisfaction while developing team members and ensuring smooth front desk, housekeeping, breakfast, and maintenance operations.

This role rewards leadership, teamwork, and a commitment to exceptional service in a fast-paced hospitality

Qualifications

• Experience leading hotel operations and departments.
• Strong communication, organizational, and problem-solving skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Oversee day-to-day hotel operations and ensure exceptional guest experiences.
• Support department managers and coach team members to meet standards.
• Maintain operational standards and drive guest satisfaction throughout the hotel.
• Collaborate with General Manager on staffing, labor management and strategic planning.
• Lead by example to foster teamwork, accountability and service excellence.

Skills

Hotel leadership

Operations management

Staff coaching

Guest service orientation

Communication

Flexible schedule

Education

Bachelor's degree in Hospitality Management (preferred)

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Come join our team in an always changing and fast paced position as a Director of Operations.

Director of Operations

Hampton Inn & Suites Harmarville, PA

We are looking for an energetic and hands-on Director of Operations to join our team at the Hampton Inn & Suites Harmarville. This position works closely with the General Manager to oversee the day-to-day operations of the hotel and ensure an exceptional experience for both guests and team members.

The Director of Operations plays a key leadership role by supporting department managers, coaching team members, maintaining operational standards, and helping drive guest satisfaction throughout the hotel.

This position may be a great fit for you if you:

• Enjoy leading and developing teams in a fast-paced hospitality environment.
• Have experience supervising hotel operations, including Front Desk, Housekeeping, Breakfast, and Maintenance.
• Are passionate about providing exceptional guest service and resolving guest concerns.
• Can assist with staffing, training, coaching, and employee development.
• Are comfortable monitoring daily hotel operations and ensuring brand standards are met.
• Can help department leaders achieve productivity, service, and quality goals.
• Enjoy being visible and engaged with both guests and team members throughout the hotel.
• Are organized and able to prioritize multiple responsibilities while maintaining a positive attitude.
• Can assist the General Manager with operational planning, labor management, and overall hotel performance.
• Lead by example and help create a culture focused on teamwork, accountability, and guest satisfaction.

Qualifications:

• Previous hotel leadership experience preferred.
• Experience in Front Office, Housekeeping, Operations, or Hotel Management preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays as needed.

Benefits:

At ZMC Hotels, we are committed to supporting our team members and providing opportunities for growth and development.

This position offers:

• Monthly Bonus Program
• Health, Dental, and Vision Benefits
• Paid Time Off (PTO) after 60 days
• 401(k) Plan
• Hotel Discounts
• Professional Development Opportunities
• A supportive team environment with opportunities for advancement