Director of Operations (DOO)

ZMC Hotels, LLC; Bloomington, Northern (IN, KY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

ZMC Hotels, LLC in Bloomington, IN seeks a Director of Operations to lead daily hotel operations, coordinating front office, housekeeping, maintenance, and food service to deliver a superior guest experience.

The DOO runs the hotel in the General Manager's absence, mentors managers, manages budgets, and drives profitability while ensuring safety and guest satisfaction. Evening/night shifts and weekends are required.

Qualifications

• Experience leading hotel operations across multiple departments.
• Strong guest-service focus and hospitality mindset.
• Proven ability to mentor and develop managers and staff.
• Ability to create and monitor budgets and financial reports.

Responsibilities

• Oversee daily hotel operations across front office, housekeeping, maintenance, and food & beverage.
• Lead sales initiatives and partner with departments to meet profitability goals.
• Recruit, hire, train and retain top hotel talent to deliver a WOW guest experience.
• Collaborate with department heads to meet budgets and build strong working relationships.

Skills

Operations leadership

Hotel management

Team leadership

Budgeting

Guest service

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Come join our team in an always changing and fast paced position as a Director of Operations.

Director of Operations

The DOO runs the hotel in the General Manager's absence. You will assist department heads and managers, inspire employees, and engage with guests all while running an efficient and profitable business that delivers a superior guest experience.

***This position requires evening/night shifts and weekends***

This job might be for you if you:

• Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Are capable to successfully market the hotel's quality product and services with the goal of exceeding guests’ expectations.
• Are sharp at and will provide sales leadership and implement plans to achieve profitability goals.
• Know how to recruit, hire, train and retain top talent that will give the WOW experience to all guests.
• Have the ability to not only supervise hotel employees but mentor and motivate them as well.
• Are passionate and will help guests out as quickly and awesomely as possible.
• Know how to work with departments to achieve budgets and build strong working relationships.
• Will motivate and ensure the cleanliness and safety of the hotel.
• Are capable at creating the hotel’s annual budget and track performance throughout the year.
• Can produce and effectively explain the monthly financial reports.
• Have the ability to deliver strong financial performance while maintaining guests relations.

Benefits:

We provide the best in services to our guests and we provide support and development for our team.

This position provides:

• Monthly Bonus program.
• Health, Dental insurance and Vision Discount plans.
• Paid Time Off (PTO) after only 60 days employment.
• 401k plan to help you plan for your future.
• Discounted hotel rooms.
• A great work environment with an engaged team.