Dual Area Sales Coordinator - Entry Level

ZMC Hotels; Pittsburgh (Allegheny County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

Paid Time Off

401(k) Retirement Plan

Hotel Employee Discount Program

Career Growth & Professional Developm…

Job summary

ZMC Hotels in Pittsburgh is seeking an Area Sales Coordinator to provide administrative and sales support to the Area Sales Manager for the Hampton Inn & Suites Pittsburgh/Harmarville and TownePlace Suites Pittsburgh Harmarville. You will manage inquiries, draft proposals, contracts, rate sheets, and maintain client records in the CRM.

You will coordinate hotel site visits and client meetings, assist with sales presentations and events, monitor room blocks, and help produce weekly and monthly

Qualifications

• High School Diploma or GED required.
• One year of hotel sales, hospitality, or administrative experience preferred.
• Experience with Delphi.fdc/Amadeus CRM, Microsoft Office, and hotel PMS is preferred.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handle incoming sales inquiries by phone, email, and brand channels with timely responses.
• Prepare proposals, contracts, rate agreements, group resumes, and other sales docs.
• Maintain accurate client information and sales activity in the CRM.
• Coordinate hotel site tours, client visits, and sales appointments.
• Monitor group room blocks, cutoff dates, and pickup reports to optimize revenue.
• Assist with weekly and monthly sales reports and marketing plan activities.

Skills

Communication skills

Organizational skills

Multitasking

Customer service mindset

Team collaboration

Education

High School Diploma or GED

Tools

Delphi.fdc/Amadeus CRM

Microsoft Office Suite

Hotel PMS systems

Job description

About Us

At ZMC Hotels, we are committed to delivering exceptional hospitality experiences while creating opportunities for our associates to grow and succeed. Our portfolio of hotels offers guests outstanding service and value across trusted hospitality brands. We foster a collaborative, performance-driven culture where innovation, accountability, and teamwork are recognized and rewarded.

Position: Area Sales Coordinator

Reports to: Area Sales Manager

About Us

At ZMC Hotels, we are committed to delivering exceptional hospitality experiences while creating opportunities for our associates to grow and succeed. Our portfolio of hotels offers guests outstanding service and value across trusted hospitality brands. We foster a collaborative, performance-driven culture where innovation, accountability, and teamwork are recognized and rewarded.

Position Summary

The Area Sales Coordinator provides administrative, operational, and customer service support to the Area Sales Manager for the Hampton Inn & Suites Pittsburgh/Harmarville and TownePlace Suites Pittsburgh Harmarville. This role assists with lead management, sales correspondence, proposals, contracts, client communications, and event coordination while ensuring accurate sales records and timely follow-up.

Benefits

• Medical, Dental & Vision Benefits
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Hotel Employee Discount Program
• Career Growth & Professional Development Opportunities

Responsibilities

• Manage incoming sales inquiries by phone, email, and brand channels, ensuring timely responses and appropriate follow-up.
• Prepare proposals, contracts, rate agreements, group resumes, and other sales-related documents.
• Maintain accurate client information, sales activities, and account records within Delphi.fdc/Amadeus CRM.
• Assist with lead management by qualifying inquiries, assigning leads, and tracking follow-up activities.
• Coordinate hotel site tours and assist with client visits, presentations, and sales appointments.
• Prepare Banquet Event Orders (BEOs), group detail sheets while coordinating with hotel operations.
• Monitor group room blocks, cutoff dates, pickup reports, and reservation activity to maximize revenue opportunities.
• Coordinate client correspondence, thank-you letters, welcome amenities, and post-event follow-up communications.
• Assist with preparing weekly sales reports, production reports, forecasting information, and monthly activity summaries.
• Support the execution of annual Sales & Marketing Plans, promotional campaigns, and local marketing initiatives.
• Coordinate participation in networking events, trade shows, community organizations, and hotel sales events as directed.
• Maintain inventory of sales collateral, promotional materials, and presentation supplies.
• Collaborate with Front Office, Housekeeping, Food & Beverage, Revenue Management, and other hotel departments to ensure exceptional guest experiences.

Qualifications & Skills

• High School Diploma or GED required
• One (1) year of hotel sales, hospitality, customer service, or administrative experience preferred.
• Experience with Delphi.fdc/Amadeus CRM, Microsoft Office Suite, and hotel property management systems is preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
• Professional, customer-focused attitude with outstanding relationship-building skills.

Physical Requirements

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Manual dexterity sufficient to operate computers, phones, and other office equipment.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to occasionally lift up to 20 pounds.
• Ability to travel locally between assigned hotel properties as business needs require.

Work Environment

This position operates primarily in a hotel office environment while supporting two hotel properties. Evening or weekend work may occasionally be necessary to support client events or business needs but is not the standard schedule.

Why Join Our Team?

We believe our people are our greatest asset. We offer a collaborative environment where your contributions directly impact the success of our hotels. If you are passionate about hospitality, organization, customer service, and supporting a dynamic sales team, we invite you to join a growing organization that values integrity, innovation, and professional growth.