Director of Operations (DOO)

ZMC Hotels, LLC; Kansas City (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Bonus based on performance

Paid time off

Dental insurance

Employee discounts

Wellness resources

Opportunity for advancement

Job summary

ZMC Hotels, LLC is seeking a Director of Operations to run the hotel in the General Manager's absence, overseeing all departments and guiding teams toward exceptional guest experiences. You will inspire staff, manage operations, and ensure profitable, smooth daily performance.

The role emphasizes budgeting, financial reporting, and strategic leadership to meet targets. A strong focus on guest satisfaction and team development is essential to success.

Qualifications

• Must lead daily hotel operations across front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Must market the hotel's quality product and services to exceed guest expectations.
• Must recruit, hire, train, and retain top talent delivering WOW guest experiences.
• Must supervise and motivate hotel staff and mentor teams.
• Must collaborate with departments to achieve budgets and build strong relationships.
• Must create annual hotel budgets and track performance; explain monthly financial reports.

Responsibilities

• Oversee all hotel operations in General Manager's absence.
• Inspire employees, engage with guests, and run a profitable business while delivering superior guest experiences.
• Coordinate with department heads to ensure smooth daily operations and guest satisfaction.

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Come join our team in an always changing and fast paced position as a Director of Operations.

Director of Operations

The DOO runs the hotel in the General Manager's absence. You will assist department heads and managers, inspire employees, and engage with guests all while running an efficient and profitable business that delivers a superior guest experience.

This job might be for you if you:

• Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Are capable to successfully market the hotel's quality product and services with the goal of exceeding guests' expectations.
• Are sharp at and will provide sales leadership and implement plans to achieve profitability goals.
• Know how to recruit, hire, train and retain top talent that will give the WOW experience to all guests.
• Have the ability to not only supervise hotel employees but mentor and motivate them as well.
• Are passionate and will help guests out as quickly and awesomely as possible.
• Know how to work with departments to achieve budgets and build strong working relationships.
• Will motivate and ensure the cleanliness and safety of the hotel.
• Are capable at creating the hotel's annual budget and track performance throughout the year.
• Can produce and effectively explain the monthly financial reports.
• Have the ability to deliver strong financial performance while maintaining guests relations.

Benefits:

We provide the best in services to our guests and we provide support and development for our team.

This position provides:

• Monthly Bonus program.
• Health, Dental insurance and Vision Discount plans.
• Paid Time Off (PTO) after only 60 days employment.
• 401k plan to help you plan for your future.
• Discounted hotel rooms.
• A great work environment with an engaged team.