Director of Operations: Client Growth & Service Excellence

City Wide; Belmont (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

PTO and paid holidays

Job summary

City Wide is seeking a Director of Operations in Belmont, California. This role requires overseeing the operations and delivery of building-maintenance solutions while leading a team of Facility Services Managers. Key responsibilities include managing client relationships, achieving annual revenue targets, and ensuring service quality. The ideal candidate will have 5+ years of management experience, proficiency in Microsoft Office and CRM systems, and a proven ability to build effective relationships. Competitive compensation and benefits package offered.

Qualifications

• 5+ years of management experience in operations and account management.
• Proficiency with Customer Relationship Management (CRM) systems.
• Ability to build effective relationships with customers and internal teams.

Responsibilities

• Oversee operations and delivery of building-maintenance solutions.
• Lead a team of Facility Services Managers (FSMs).
• Achieve annual revenue and profit targets.

Skills

Management experience

Communication skills

Relationship building

Problem-solving

Budget management

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office Suite

CRM systems

Job description

City Wide is seeking a Director of Operations in Belmont, California. This role requires overseeing the operations and delivery of building-maintenance solutions while leading a team of Facility Services Managers. Key responsibilities include managing client relationships, achieving annual revenue targets, and ensuring service quality. The ideal candidate will have 5+ years of management experience, proficiency in Microsoft Office and CRM systems, and a proven ability to build effective relationships. Competitive compensation and benefits package offered.