Operations Director - Hybrid | $125K+ Base, Bonus & Car

City-Wide-Facility-Solutions; Oakland (CA); Hybrid; USD 125,000 - 155,000; Full time

Benefits offered by this job

Car allowance

Medical, dental, and vision benefits

401k with match

PTO and paid holidays

Job summary

City Wide Facility Solutions is seeking a Director of Operations in a hybrid Oakland, CA-based role to lead a team of Facility Service Managers and drive revenue and service quality for janitorial and related services. The role requires 5+ years of management experience, CRM proficiency, and budget responsibilities, with a target annual revenue and client satisfaction goals.

Eligible for base salary of $125K, quarterly bonuses totaling ~$20K, and additional commission opportunities, plus a

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of management experience in operations and account management.
• Proficiency with Microsoft Office Suite.
• Working knowledge of CRM systems.
• Experience developing and managing departmental budgets.
• Ability to build effective relationships with customers and internal teams.
• Excellent written and verbal communication skills with the ability to influence others.
• Strong problem-solving and decision-making abilities.
• Demonstrated ability to coach, develop, and lead others.

Responsibilities

• Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) who support assigned clients.
• Achieve annual revenue and profit targets, manage expenses, oversee IC margins, monitor temporary labor, and ensure overall operational financial performance.
• Identify, hire, and train all operational employees, including FSMs and Night Managers.
• Meet or exceed annual revenue growth goals.
• Maintain positive client relationships and achieve client retention rates above 90%.
• Build and maintain strong, professional relationships with vendors and Independent Contractors.
• Ensure ICs remain compliant with all requirements and consistently meet each client’s defined scope of work.
• Promote and drive cross-selling opportunities in partnership with the sales team, including expansion into non-janitorial services.
• Participate in all new client launches for the full duration of the onboarding process.
• Ensure building inspections are completed, followed up on, and accurately documented within the CRM.
• Drive people development, including completion of 60-day reviews, Level 5 meetings, and annual performance reviews for all operational employees.
• Conduct weekly field work with FSMs and serve as backfill for FSM duties as needed.
• Travel within the market up to 50%.
• Perform additional operational duties as needed.

Skills

Leadership

Management

Client relations

Budgeting

CRM

MS Office

Communication

Problem solving

Coaching

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions is seeking a Director of Operations in a hybrid Oakland, CA-based role to lead a team of Facility Service Managers and drive revenue and service quality for janitorial and related services. The role requires 5+ years of management experience, CRM proficiency, and budget responsibilities, with a target annual revenue and client satisfaction goals.

Eligible for base salary of $125K, quarterly bonuses totaling ~$20K, and additional commission opportunities, plus a