Operations Director — Client Growth & Excellence

City Wide Facility Solutions; San Leandro (CA); Hybrid; USD 135,000 - 155,000; Full time

Benefits offered by this job

Car allowance

Job summary

City Wide Facility Solutions is seeking a Director of Operations for a hybrid role in California. The position oversees janitorial and non-janitorial services, leading Facility Service Managers and managing client relationships to drive growth and service quality.

The role targets annual revenue and profit goals, budget adherence, and workforce planning, with travel up to 50% and a $650 monthly car allowance included in compensation. Bonus and expansion opportunities exist tied to performance.

Qualifications

• 5+ years of management experience in operations and account management.

Responsibilities

• Lead and develop a team of Facility Service Managers.
• Drive revenue growth and manage expenses and margins.
• Ensure client retention of 90%+ per year.
• Oversee onboarding and inspections; maintain CRM records.
• Travel up to 50% in the market.

Skills

Team leadership

Operations management

CRM proficiency

Budget management

Client relations

Executive communication

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

City Wide Facility Solutions is seeking a Director of Operations for a hybrid role in California. The position oversees janitorial and non-janitorial services, leading Facility Service Managers and managing client relationships to drive growth and service quality.

The role targets annual revenue and profit goals, budget adherence, and workforce planning, with travel up to 50% and a $650 monthly car allowance included in compensation. Bonus and expansion opportunities exist tied to performance.