Director of Operations: Facilities & Client Growth

City-Wide-Facility-Solutions; Kent (WA); On-site; USD 155,000 - 185,000; Full time

Benefits offered by this job

Uncapped commissions

Protected territory

Expense account

Vehicle reimbursement

Mentorship by company leadership

Circle of Excellence Club trips

Company issued laptop and iPhone

Paid time off + 8 paid holidays

401k - 4% company match

Health/Dental/Vision insurance

Job summary

City-Wide-Facility-Solutions seeks a Director of Operations to oversee janitorial and non-janitorial building-maintenance solutions, leading an assigned team of Facility Services Managers and managing client relationships across a defined portfolio.

The role drives service quality, profitability, and growth, ensuring alignment with company-wide operational standards and onboarding new clients. Strong leadership and budget-management skills are essential.

Qualifications

• Bachelor's degree or equivalent education required.
• 5+ years of management experience in operations and account management.
• Proficiency with Microsoft Office Suite and CRM systems.
• Experience developing and managing departmental budgets.
• Ability to build effective relationships with customers and internal teams.
• Demonstrated ability to work collaboratively with peer leaders while maintaining accountability for an assigned team and area.
• Excellent written and verbal communication skills with the ability to influence others.
• Strong problem-solving and decision-making abilities.
• Demonstrated ability to coach, develop, and lead others.

Responsibilities

• Effectively manage, develop, and lead an assigned team of Facility Services Managers (FSMs) who support assigned clients.
• Work collaboratively with the other Director of Operations to ensure alignment, consistency, and execution of company-wide operational priorities, processes, service standards, and departmental objectives.
• Maintain clear ownership and accountability for the performance, development, and results of assigned FSMs while supporting the overall success of the Operations Department.
• Partner with the other Director of Operations and company leadership to address operational challenges, allocate resources when necessary, share best practices, and support broader organizational initiatives.
• Achieve annual revenue and profit targets, manage expenses, oversee IC margins, monitor temporary labor (if applicable), and ensure overall operational financial performance.
• Meet or exceed annual revenue growth goals and maintain client relationships with retention above 90%.
• Build and maintain strong, professional relationships with vendors and Independent Contractors.
• Ensure ICs remain compliant with requirements and defined scopes of work.
• Promote cross-selling opportunities in partnership with the sales team, including expansion into non-janitorial services.
• Participate in all new client launches for the onboarding process.

Skills

Leadership

CRM systems

Budgeting

Communication

Team development

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

City-Wide-Facility-Solutions seeks a Director of Operations to oversee janitorial and non-janitorial building-maintenance solutions, leading an assigned team of Facility Services Managers and managing client relationships across a defined portfolio.

The role drives service quality, profitability, and growth, ensuring alignment with company-wide operational standards and onboarding new clients. Strong leadership and budget-management skills are essential.