Director of Operations

taskus; Tempe (AZ); On-site; USD 117,000 - 175,000; Full time

Job summary

TaskUs is seeking a Director - Autonomous Vehicles Validation and Operations in Phoenix, AZ. You will define SOPs, establish operating cadences, and own the fleet program’s success, including strategy, staffing, and vendor relations.

The role requires leading supervisors and drivers, managing leases, and ensuring client response service levels. Ideal candidates bring 10+ years in fleet operations with leadership experience, a track record of launching new products or units, and strong

Qualifications

• Bachelor's degree or equivalent combination of education, training, and experience is preferred.
• Minimum 10 years of industry experience including responsibility for end-to-end fleet operations.
• 5 years of leadership and coaching experience.
• Demonstrated history of launching successful new products or business units.

Responsibilities

• Define standard operating procedures.
• Create rigorous operating cadence.
• Take complete ownership of the business unit's success.
• Develop and execute strategy and tactics for all aspects of our fleet program.
• Lead a team of supervisors and drivers, including scheduling, dispatching, and ensuring client service levels.
• Oversee fleet vehicles, leases, and associated costs.
• Track and report operating expenses and asset purchases.
• Implement safety management controls.
• Foster a People First culture focused on wellbeing and safety.

Skills

Leadership

Fleet operations

ROI analysis

Cross-functional collaboration

Vendor management

Communication skills

Travel

Education

Bachelor's degree or equivalent

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

$117,000.00 - $175,000.00 per year.

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

This position is expected to remain open until 11-11-2026. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description:

What can you expect in a Director - Autonomous Vehicles Validation and Operations role with TaskUs:

Responsibilities:

• Define standard operating procedures.
• Create rigorous operating cadence
• Take complete ownership of the business unit's success.
• Develop and execute strategy and tactics for all aspects of our fleet program.
• Leadership requirement to lead the team of supervisors and drivers in the field including scheduling, dispatching, and delivering on specific client response service levels.
• Be responsible for the fleet but also car leases as well as managing all aspects of the
• vehicles including leases, gasoline, service, and insurance requirements.
• Track and report operational performance, strategic capital, and operating expenses.
• Creation and implementation of management plan to track and manage operating
• expenses, asset purchases, fuel cost and ongoing maintenance.
• Serve as primary liaison for compliance reviews and audits.
• Regular reporting to leadership to communicate and mitigate any enterprise level risks.
• Implement safety management controls.
• Foster a People First culture centered around wellbeing and safety.

Requirements:

• Bachelors degree or equivalent combination of education, training, and experience is preferred.
• Minimum 10 years of industry experience including responsibility for end-to-end fleet operations.
• 5 years of experience in leadership and coaching
• Demonstrated history of launching successful new products or business units.
• Ability to prepare ROI on business and report to executive leadership about progress, next steps and growth opportunities.
• Operational and technical expertise in aspects of fleet management.
• Capable of leading a team and building strong cross-functional relationships.
• Excellent interpersonal, communication, and management skills.
• Ability to effectively manage third-party vendor relationships.
• Attention to detail with exceptional organizational skills.
• Strong professionalism with foundational skills such as presentation, reliabil ty, and discipline.
• Flexibility to travel.

Location:

Phoenix Arizona

How We Partner To Protect You:

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