AV - Operations Manager

TaskUs USA LLC; San Jose (CA); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

Holidays

Job summary

TaskUs USA LLC in San Jose, CA seeks an Operations Manager to lead roadside assistance operations, manage up to 50 FTE, and partner with client teams to deliver top-tier service.

The role emphasizes safety, KPI-driven performance, and scalable processes. You will coordinate with Learning Experience Team and cross-departments to drive improvements while maintaining exceptional customer experiences for clients.

Qualifications

• 2+ years of managing supervisors with KPI’s.
• 3-5 years of experience in transportation fleet roles.
• 2+ years of client management experience.
• Bachelor's degree in business administration or management (Nice to have)

Responsibilities

• Lead daily operations for roadside assistance and manage up to 50 FTE.
• Maintain safety and compliance across routes and incidents.
• Coordinate with client and cross-departments for performance reviews.
• Oversee budgeting and resource planning.

Skills

Leadership

KPI management

Client management

Strategic planning

Communication

Education

Bachelor's degree in business administration or management

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Salary Range

Salary Range: $117,000.00 - $175,000.00 per year.

Pay Transparency Statement

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window

Application Window: This position is expected to remain open until 09-23-2026.

Job Description

Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we hire the best of the best. After all, we are a ridiculously good company so we make sure our employees are top-notch. Come on now, we need your full attention because it’s time to imagine what it’s like to be an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it’s all about the KPIs but in TaskUs it’s all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in to provide the best possible customer experience to your clients. yourself .

Responsibilities

FTE Management responsible for managing the day-to-day business operations for roadside assistance, managing a team of up to 50 FTE; reporting to the Vice President of Operations Advanced finance knowledge: Billing, invoicing. Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually). You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed. Advanced Coaching Structure Manage shrinkage to meet company goals and expectations (10%) You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage). We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention. Teammate Engagement Planning & Execution Skills with and without a budget. You will be responsible for interviewing Team Leads. You will also promote department culture. Ability to multitask and manage multiple clients at the same time Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system. Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties. Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities. Know and apply the actions described in the emergency plan. Client-specific duties include: Point of contact for on-shift Roadside Assistance Team Escalations to assist in the following: Safely recovering autonomous vehicles. Towing of vehicles. Shuttle services. Provide the highest level of communication between cross-departments and the client. The Operations Manager will coordinate with the Learning Experience Team in improving development of our Roadside Assistance Team. Apply safety procedures to any situation involving the rescue of a self-driving car. Focuses on safety and compliance, including the real-time reporting of any accidents and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws. Maintain TaskUs’s high standard of safety with all employees inside and outside of the vehicle. Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust operations to changes in the environment. Be the deputy for technology by communicating courteously always with management and engineers. Other duties as required.

Minimum Requirements

2+ years of managing supervisors with established KPI’s 3-5 years of experience in transportation fleet roles. 2+ years of client management experience Bachelor's degree in business administration or management (Nice to have) Excellent communication and presentation skills

Job Expectations

We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs. Travel will be required for this role to different locations.

Competencies

Strategic Planning Process Improvement Resource Management Performance Metrics Team Leadership Client Relationship Risk Management Stakeholder Management Decision Making Communication Skills

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.