Autonomous Vehicle Roadside Assistance Agent - Orlando FL - (Onsite Position)

TaskUs; Orlando (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

TaskUs is hiring an Autonomous Vehicle Roadside Assistance Agent in Orlando to support self-driving vehicles and assist passengers. You will troubleshoot vehicle systems, monitor software, and engage with the public to explain technology and safety practices.

The role requires basic IT skills, driving experience, and the ability to work in shifts in a dynamic, safety‑driven environment. A strong customer service mindset is essential.

Qualifications

• Must be 21 years old.
• High School Diploma or GED required; four-year college degree preferred in a related field.
• Minimum 2 years of experience driving on public roads.
• Minimum 1 year of entry-level IT support or software troubleshooting.
• Proficiency with a laptop and GSuite apps (Gmail, Hangouts, Sheets, Docs).
• Must be able to type at least 40 words per minute.

Responsibilities

• Proficient in basic computer troubleshooting; reboot self-driving vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Interact with the public and educate them on self-driving technology.
• Maintain safety and quality in vehicle operations while supporting passengers.

Skills

IT support

G Suite apps

Typing speed

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Laptop computer

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Job Description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range

per year.

Pay Transparency Statement

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window

This position is expected to remain open until 09-25-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

What can you expect in a "Autonomous Vehicle Roadside Assistance Agent" role with TaskUs

As an Autonomous Vehicle Roadside Assistance Agent at TaskUs, you'll be the ultimate tech whisperer for self-driving cars! Imagine this: You're out and about in a company vehicle, troubleshooting robot cars, monitoring their every move, and sometimes even giving their "brains" a reboot. You'll be the hero who gets these futuristic rides back on track!

But wait, there's more! You'll also be a superstar public relations rep, chatting with folks about the magic of self-driving tech and making sure passengers have a smooth, safe journey. Think of yourself as part tech expert, part customer service guru, and all-around awesome autonomous vehicle pro!

Key Responsibilities

• Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s).
• Consistently demonstrate situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
• Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co-driver, 5 days a week to service self-driving autonomous vehicle computers that are operating within the market.
• Safely operates a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s).
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
• Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle's operations.
• Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
• Responsible for safely setting up self-driving autonomous vehicles.
• Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
• Maintain TaskUs's high standard of safety, inside and outside of the vehicle
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Capable of responding quickly to changing and potentially high-pressure environments
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations
• Complete daily reports and document procedures and tests
• Interact with the members of the public and educate them on self-driving technology
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination
• Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing
• Other duties as required

Education, Licensing, And Certifications Required

• Must be 21 years old
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences
• Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or
• Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working

Experience

• Minimum of 2 years of experience driving on public roads. Additional experience is preferred
• Minimum of 1 year Entry Level IT support or software troubleshooting experience is required
• Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs)
• Proficiency with using a touchscreen smartphone
• Must be able to type at least 40 adjusted wpm

Skills And Knowledge Required

• Must have good attention to detail and be able to quickly and concisely describe their thoughts
• Capable of responding quickly and simultaneously to multiple scenarios
• Adapt quickly to new and developing technology
• Cross-functional verbal and written communication and issue escalation
• Must be able to multitask multiple technologies, including communications devices and vehicle status systems
• Must be able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and travel for up to one month
• Excellent written and verbal communication skills
• Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments

Pre-Employment Requirements

Must submit to a drug test and background check

Driving Record

Pre-Employment Physical

Physical Requirements

• Occasional standing, walking, and sitting
• Long periods of sitting
• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Must be able to occasionally lift and/or move up to 45 pounds
• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Most work is accomplished outdoors in a vehicle

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.