Autonomous Vehicle Operations Team Lead (Temp)

taskus; San Francisco (CA); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

Job summary

TaskUs is seeking a Team Lead to manage day-to-day operations, ensuring the team delivers on SLAs and KPIs in a 24/7/365 fleet environment. You will coordinate with cross-functional teams to maintain high standards of safety and operational readiness.

You will lead a high-performing team, drive continuous improvement, and optimize shift coverage while balancing cost efficiency and fatigue management. This role sits in our fleet operations in the United States.

Qualifications

• Leadership experience in supervisory role within high-stakes environments.

Responsibilities

• Directly manage and coach a team of specialists across multiple shifts to meet SLAs and KPIs.
• Oversee depot processes, including sensor calibration and pre-deployment quality checks, ensuring vehicle safety and performance.
• Serve as the primary escalation point for fleet incidents and coordinate cross-functional communication with Software Engineering and Dispatch.

Skills

Leadership

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range

$54,000.00 - $82,000.00 per year.

Pay Transparency Statement

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window

This position is expected to remain open until 10-08-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description

Position Overview Think of yourself as the architect of fleet readiness and the champion of operational excellence. As a Team Lead, you will manage the day-to-day operations of your team, ensuring each of your teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). You will act as a bridge between your team and other departments, coaching and managing specialists to hit continuous performance goals.

You will lead a high-performing team through complex transitions, developing their technical and analytical capabilities to provide a seamless experience. Your leadership directly impacts the safety and efficiency of the fleet, ensuring that every vehicle meets the highest standards before it enters the field.

In this 24/7/365 environment, you will oversee a structured DuPont Shift Schedule, managing rotational matrices to ensure flawless continuity and coverage. You will be the definitive vanguard for operational command during your shift, managing handovers and shift vigilance to prevent burnout and ensure reliability.

Key Responsibilities

• Team Leadership & Management: Directly manage, mentor, and coach a team of specialists across multiple shifts. Conduct regular performance reviews, team huddles, and coaching sessions to drive accountability and professional growth.
• Operational Execution & QA: Oversee depot processes, including sensor calibration and pre-deployment quality checks. Establish daily audits to ensure 100% compliance with SOPs and the highest standards for vehicle safety and technical performance.
• Incident Escalation: Serve as the primary point of contact for high-impact fleet incidents. Review sensor streams and environmental context to deliver authoritative decisions, such as approving fallback paths or commanding minimal risk maneuvers.
• Cross-Functional Liaison: Act as the operational anchor between field teams and central stakeholders, including Software Engineering and Dispatch. Provide weekly reporting of KPI metrics and performance feedback to the Operations Manager.
• Workforce Planning: Create and manage daily staffing plans and shift rotations. Ensure appropriate coverage for 24/7 operations while balancing cost efficiency and adhering to fatigue management protocols.

Required Qualifications

• Leadership Experience: Minimum of 3+ years of proven experience in a supervisory or leadership role within high-stakes,