Director of Operations

gategroup; Sterling (VA); On-site; USD 110,000 - 115,000; Full time

Job summary

gategroup is seeking a Director of Operations to oversee assembly processes and ensure compliance with safety regulations. The role involves leadership, labor planning, and continuous improvement initiatives within a dynamic environment. Ideal candidates will have a strong background in operations management and a commitment to excellence.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• At least 5 years’ experience working within Operations in a manufacturing environment.
• Experience managing a team of more than 100 people.
• Experience in change management projects.

Responsibilities

• Overall leadership and coordination of the 3 operating areas within Assembly.
• Proactive and fact-based Labor planning in close cooperation with the Supply Chain Process.
• Ensures compliance of procedures for Hygiene and Food Safety.

Skills

Leadership

Communication

Planning and Coordination

Continuous Improvement Mindset

Education

Bachelors’ degree in a relevant subject or business management

Tools

MS Office

SAP

Job description

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Base pay range

$110,000.00/yr - $115,000.00/yr

Direct message the job poster from gategroup

This role is predominantly concentrated around 4 focal areas. 1) Making sure all Assembly processes are structured and optimized in accordance with corporate standards (Gate OPEX) and Local opportunities (General LEAN, CI thinking); 2) Making sure Productivity and Efficiency is optimized by ensuring optimal Rosters/Schedules and proactive short/medium term Labour Planning on the basis of proposals received (by the OPC/Local Supply Chain Process) and daily use of the OPRS tool.3) Making sure all assembly processes comply with HACCP, Customer Specs/requirements and other relevant safety and security regulations and policies. 4) Making sure the Assembly leadership team is continuously developed via proactive coaching, involvement, feedback and a strong performance management approach.

As a key member of the Unit Senior Leadership team, this role is also expected to actively engage in the overall development and improvement of the entire Unit - Especially in respect to production/labour planning and People Management.

Given the responsibilities and general nature of this role the individual will have multiple cross functional touch points – Assembly interlinks with all other processes and hence good coordination and collaborations is essential. Especially the individual is expected to work closely together with the Supply Chain Process Director and HR.

Main Duties and Responsibilities:

• Overall leadership and coordination of the 3 operating areas within Assembly: Wash & Pack; Make & Pack and Pick & Pack.
• Structure and process optimization (Work stations, floor map, work processes)
• Proactive and fact-based Labor planning (Short, Medium and longer term) in close cooperation with the Supply Chain Process:
• For Optimal Rosters/Schedules (Medium term)
• For short term labor planning to adjust hours needed (Daily/Weekly)
• QA compliance
• HACCP
• Customer Specs and requirements
• Drives engagement by providing and keeping a strong focus in development of the Assembly leadership team, especially in respect to:
• Coaching
• Involvement
• Feedback
• Consistent and persistent Performance Management
• Drives Cross training of staff to increase flexibility within the Assembly process; establishes and maintains skills matrix for optimization of rosters and ongoing labour planning.
• Coordinates with other operational areas of the unit to ensure optimal service for both internal and external customers.
• Ensures all activities and output are in compliance with customer specs (Volume and Quality)
• Promotes, develops and supports continuous improvement and operational excellence initiatives (like for ex. GateOpex, Central and Local CI programs etc.).
• Aligns, implements and continues to facilitate improvements to the agreed US/Group standard process’ (Whether forecasting, Planning, IDS interfaces etc.). Including best practice sharing with Assembly Process peers and the Supply Chain Function/OP&C.
• Aligns material and labour targets together with the Supply Chain Process – I.e. serves as a strong sparring partner in respect to the forecasting and planning process (including the alignment of the MPS of the Unit).
• Responsible for setting up (including delegation and communication) KPIs within the area and be a strong facilitator/driver of the use of OPRS/active Labour Planning within all the Assembly processes.
• Accountable for departmental financial indicators (Hours, waste, Spec compliance).
• Manages productivity and efficiency – I.e. responsible for labour adjustments to increase productivity (on the basis of proposals and departmental insights) and meet/beat targets.
• Captures, tracks, analyses and ensures correction of incidences (I.F.B.L. throughout own Department).
• Resource optimisation in the Department through process improvement, lean and continuous improvement principles - Drives and performs continuous improvement in the area and in collaboration with other departments, both operational and support functions, especially with the Forecasting/Planning and IDS departments.
• Participation in customer and authority audits
• Ensures compliance of procedures for Hygiene and Food Safety
• Actively recognizes good performance in the team and promote the company reward and recognition scheme – People First behavior and actions.
• Continuously improves quality and efficiency of the team.
• Resolves conflicts and provides solutions by exercising high levels of influencing, negotiation and communication skills. Be proactive and address issues when they appear.
• Serves as an operational and management source of expertise, and contributes to the success of the unit/senior management team as a whole – By supporting associated and unit wide initiatives.
• Organizes and leads operational meetings (Leadership team meetings and Assembly staff meetings)
• Supervises and supports lower level managers/supervisors on daily operations including:
• Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees.
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
• Compliance with all company required policies, procedures and processes including but not limited to required training

Education:

• Bachelors’ degree in a relevant subject or business management is preferable
• Desirable specialization in Operational and People Management

Work Experience:

• At least 5 years’ experience working within Operations in a “manufacturing environment”
• Experience providing leadership through a middle management layer
• Experience of managing a team of more than 100 people
• Experience in change management projects
• Experience of process improvement is a plus.
• Experience of working in a Food Hygiene/Health & Safety/High Security environment preferred.
• Previous knowledge of Airline Catering operations is preferred, but not essential.

Technical Skills: (Certification, Licenses and Registration)

• Strong People Manager
• Empathetic and Open minded – hence determined and persistent
• Resilient and well-rounded individual
• Team player who believes in structured Performance and Talent Management
• Planning and coordination – Ability to oversee multiple activities at the same time
• Continuous improvement mindset – Flexible and embracing change
• Self-motivated & Proactive
• IT literate, basic level of MS Office and general SAP understanding.

Language / Communication Skills:

• Excellent communicator – Whether “one to one” or “on the beer case”
• Excellent verbal and written communication skills

Job Dimensions

Geographic Responsibility: Hub Unit (gross revenues of $50M+ and direct and indirect headcount of 500+ employees.)

Type of Employment: Full-time

Travel %: Limited but some to be expected

Exemption Classification: United States only: Exempt

Internal Relationships: Process Director Peers, HR, Commercial, Finance

External Relationships: To some extend customers and external auditors

Work Environment / Requirements of the Job:

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
• In a normal production facility there may be physical discomfort due to temperature and noise.
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
• A rotating schedule of over 55 hours per week is typical.

Budget / Revenue Responsibility: (Local Currency) N/A

Organization Structure

Direct Line Manager (Title): GM, Ops, Hub or BU Leader

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports: 3-12

Number of Dotted Line Reports: N/A

Estimated Total Size of Team: Various a lot from station to station 50 to 500

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliverexcellenceas a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Product Management, and Project Management

• Industries

  Airlines and Aviation, Food and Beverage Manufacturing, and Food and Beverage Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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