Senior Director, Operations

Feminina Group; Seattle (WA); Remote; USD 100,000 - 140,000; Full time

Job summary

Gennev is seeking a Sr. Director of Operations to lead the virtual clinic’s operations in a pioneering healthcare environment. This executive position entails managing clinical and analytics teams, optimizing business operations, and integrating virtual services with physical clinics to enhance women's health care throughout their lifetimes.

Benefits

Company-paid health, dental, and vision insurance

401k with Match & Parental Leave Benefits

Flexible schedule and remote work environment

Three-week PTO with 5 paid personal days

Qualifications

• Minimum of seven years in healthcare leadership required.
• Experience in telehealth models is preferred.
• Proven track record in clinical operations and practice management.

Responsibilities

• Lead day-to-day operations and ensure performance meets quality objectives.
• Oversee clinical operations and business analytics teams.
• Ensure regulatory compliance and manage provider licensing.

Skills

Leadership

Strategic Thinking

Emotional Intelligence

Analytical Skills

Problem-Solving

Education

Bachelor’s degree in Business or Healthcare Administration

Graduate degree preferred

Tools

Excel

Power BI

EMR systems

Job description

Gennev is a virtual clinic offering nutrition and lifestyle care to women from reproduction to menopause.

Gennev, a Unified Women’s Health company, is a national, virtual health provider that specializes in menopause and sexual health, nutrition/lifestyle, and weight management for women. Gennev, together with Unified Women’s Healthcare has the unique opportunity to serve a woman’s healthcare needs – both virtually and in-person – throughout her life journey. If you’re driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then Gennev’s start-up culture may be for you.

Summary of Position

The Sr. Director, Operations will lead day-to-day operations and practice management of the Gennev virtual clinic. A growth mindset will be incredibly important in creating a first-of-its kind virtual care model that collaborates with in-person clinics throughout the United States, in addition to working directly with Payers, Health Plans and Employers. This fulltime position will report to the Gennev President, manage the Clinical Operations and Business Analytics teams, and have a dyad partnership with Gennev’s Chief Medical Officer.

The Sr. Director, Operations will be a executive leader responsible for overseeing and optimizing the organization’s business operations and care delivery processes. Additionally, this role will operationally integrate Gennev’s Virtual Health services with Unified OB/GYN and fertility clinics, delivering a first of its kind platform for a woman’s healthcare throughout her lifetime. Foundational to this role will be working with cross-functional teams, providing strategic direction, using data and analytics to enhance clinical outcomes, patient satisfaction and increase profitability.

Responsibilities

• Leads operations to ensure that performance meets quality and financial objectives, including achieving high provider and patient satisfaction/NPS scores.
• Ensure regulatory compliance, including management of all providers’ medical licensing.
• Manages the Director of Clinical Operations whose focus is to deliver premium care for patients and providers across systems, processes and referral partnerships.
• Collaborates with provider credentialing and contracting teams to ensure providers are in-network and credentials are up to date.
• Forecasts physician capacity requirements and collaborates with Chief Medical Officer and Director of Dietitians and Lifestyle on recruitment and hiring to sustain 50-state coverage needs.
• Develop the appropriate clinical and operating strategies to maximize patient quality, revenue, and profitability.
• Provide administrative and clinical guidance and support to the care team to ensure quality outcomes for patients and ensure clinicians are operating at the top of their licensure.
• Periodically review and approve care team clinical documentation and orders and provide coaching feedback for areas of clinical competency and accuracy.

About You

• Experienced and comfortable in a high growth virtual health environment that often times come with ambiguity and a need for new processes.
• Strong entrepreneurial drive, comfortable in a startup environment, with a high sense of urgency and problem-solving skills that enable you to think at a strategic level yet deliver operational and administrative tasks as you build the organization.
• Conveys a high level of emotional intelligence, particularly with regards to working with physicians.
• Excels at using analytics to drive business decisions and modeling.
• Able to connect people with the purpose and vision of the company.
• Strong written and spoken communication skills.
• Energy and passion for women’s health.

Requirements

• Bachelor’s degree in Business, Healthcare Administration or related field required. A graduate degree in Business, Healthcare Administration is preferred, or a comparable combination of education and experience.
• Seven years of accomplished healthcare leadership in a complex, and integrated healthcare setting.
• Proven experience in a senior leadership role within clinical operations, practice management, and care delivery in a healthcare setting.
• Previous experience in telehealth care delivery models preferred.
• Experience overseeing revenue cycle management (RCM) and overall operations billing.
• Experience using Excel, Power BI, Athena (EMR), and other tools for analyzing data trends, managing forecasts and growth models.
• Competitive Compensation. The annual salary will be shared with interested parties and is dependent on experience, and participation in the company bonus program.
• Fast-paced Startup Environment. An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
• Company-paid health, dental, and vision insurance. Also includes Basic Life, ADAD offerings and Pet insurance.
• 401k with Match & Parental Leave Benefits offered to all full-time employees.
• Flexible schedule and remote work environment. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.
• Three-week PTO with 5 paid personal days to use as you wish.

Why Join Gennev?

A New Category in Healthcare: Gennev is improving access for high quality menopause and nutrition/lifestyle care. As a Unified Women’s Healthcare company, Gennev is in a unique position to deliver virtual health care that is connected to a network of OB/GYN and fertility clinics throughout the United States. Together, this work will create the first virtual + in-person care network that is 100% dedicated to improving the lives of women across their reproductive journeys.

Our Work Truly Matters: Unified Women’s Healthcare is made up of 925+ OB/GYN care centers and 36 fertility clinics. Gennev brings a national virtual clinic to Unified Women’s Healthcare with the potential to extend this reach in ways that only virtual care can deliver.

Make an Impact: Gennev’s network of OB/GYN doctors and Registered Dietitian Nutritionists are licensed and credentialed to deliver care in all 50 states, and the District of Columbia. Patient NPS is 97 and 89% of patients report symptom improvement after their Gennev treatment.

Focus on People: Unified Women’s Healthcare has been rated one of the Best Places to Work in the Global Best Practices study for 2022. Being part of a multi-care enterprise that spans fertility, maternity, menopause and nutrition/lifestyle care, team members have opportunities for cross category development and leadership growth.

Diversity and Inclusion:At Gennev we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.