Director, Operations (SYM-GreenBox)

Industrialinnovationfund; Massachusetts; Remote; USD 100,000 - 160,000; Full time

Job summary

A leading company in automation technology seeks a Director of Operations to oversee multiple distribution sites. The role focuses on operational excellence, team leadership, and client relationship management, requiring a blend of extensive experience in logistics and strong interpersonal skills.

Benefits

Remote Work

Travel reimbursement bi-weekly

Flexible working hours

Opportunity for advancement

Qualifications

• 10+ years of experience in operations, logistics, or supply chain management.
• 7+ years with automated systems and multi-site operations management.
• Proficient in analyzing operational data and implementing improvements.

Responsibilities

• Lead operations across multiple customer sites and develop high-performing teams.
• Drive operational excellence and ensure capacity planning.
• Manage staffing, recruitment, and team development.

Skills

Leadership

Project Management

Operations Management

Logistics

Team Development

Education

Bachelor’s degree in Business Management, Operations, Supply Chain

MBA

Job description

Who we are

With its AI-powered robotic technology platform, Symbotic is transforming the movement of consumer goods through the supply chain. Our intelligent software orchestrates advanced robots within a high-density, end-to-end system, revolutionizing warehouse automation to enhance efficiency, speed, and flexibility.

What we need

We are seeking a strategic and hands-on Director of Operations (SYM - Greenbox) to lead operations across multiple customer sites within our distribution network. This key role involves developing high-performing teams, ensuring customer satisfaction, and driving operational excellence. The ideal candidate is results-oriented, possesses excellent interpersonal skills, maintains a strong client presence, and is committed to delivering world-class service.

What we do

The Director of Operations is part of the Customer Operations team, responsible for managing the daily operations of Symbotic’s robotic material handling systems. The team focuses on operational excellence by partnering with onsite customers to ensure top-quality, safety, and system performance.

What you’ll do

• Lead multiple warehouse and customer site operations, aligning with business goals and customer expectations.
• Collaborate with Sales, Inventory, and Operations Planning (SIOP) teams to validate capacity planning and scalability.
• Drive KPI achievement through action planning, continuous improvement, and performance reviews.
• Build and maintain long-term relationships with customer leadership through regular communication, performance reviews, and transparency.
• Translate customer feedback into operational improvements, process changes, and initiatives, collaborating across functions to resolve issues and enhance service.
• Analyze workloads and allocate resources to optimize productivity against benchmarks.
• Oversee staffing, recruitment, performance evaluations, training, and team development.
• Implement operational policies to ensure safety, compliance, and efficiency.
• Lead special projects, including automation scaling and digital warehousing solutions.
• Manage project timelines and budgets, coordinating with stakeholders for successful delivery.

What you’ll need

• Bachelor’s degree in Business Management, Operations, Supply Chain, or related field; MBA preferred.
• At least 10 years of progressive experience in operations, logistics, or supply chain management.
• Minimum of 7 years experience with automated systems, material handling, or digital warehouse technologies (preferred).
• Proven success managing multi-site operations and leading cross-functional teams.
• Ability to foster a collaborative, agile, and innovative culture.
• Strong leadership, team development, and interpersonal skills.
• Experience in resource planning, project management, and budget oversight.
• Proficiency in analyzing operational data, identifying trends, and implementing improvements.
• Understanding of compliance standards and safety protocols.

Our Environment

• Remote, field-based position.
• Travel required 50-75%, with valid driver’s license and ability to drive or fly to locations.
• Ownership of expenses with reimbursement bi-weekly.
• Work at customer sites for extended periods, including commissioning and installation.
• Physical requirements include walking, reaching, working at heights up to 45 feet, and lifting up to 50 pounds.
• Compliance with safety protocols is mandatory, including PPE use and working in various environmental conditions.

About Symbotic

Symbotic is a leader in automation technology, reimagining the supply chain with its AI-powered robotic and software platform. We serve major retail, wholesale, and food & beverage companies, applying advanced technology and machine learning to optimize distribution. Visit www.symbotic.com for more information.

We are a diverse community of innovators and collaborators committed to building an inclusive and equitable workplace. We do not discriminate based on race, color, ethnicity, religion, gender, age, disability, or veteran status.