Director – Operations Support (Remote)

Gated Talent; Detroit (MI); Remote; USD 90,000 - 120,000; Full time

Job summary

Maximus seeks a Director of Operations Support skilled in handling high-priority tasks and executive-level support in Detroit, MI. The role involves strategic coordination and improving quality management across projects. Ideal candidates will have extensive leadership experience, proven organizational skills, and the ability to manage multiple competing priorities in a dynamic environment.

Benefits

Work/Life Balance Support

Competitive Compensation

Comprehensive Insurance Coverage

401K Retirement Savings Plan

Unlimited Paid Time Off

Holistic Wellness Support

Tuition Reimbursement

Professional Development Opportunities

Qualifications

• 10+ years of relevant professional experience required.
• 5 years of management experience required.
• Experience serving as a liaison between executive leadership and stakeholders.

Responsibilities

• Provide executive-level support for leadership meetings.
• Oversee the creation and implementation of process improvements.
• Manage internal and external client expectations.

Skills

Leadership Support

Strategic Coordination

Problem-Solving

Relationship Management

Organizational Skills

Attention to Detail

Verbal Communication

Written Communication

Education

Bachelor’s degree in relevant field

Master’s degree in related field (preferred)

Tools

Microsoft Office Suite

Job description

Maximus is seeking a Director – Operations Support to join our team! This role will handle multiple high-priority tasks, offer executive-level business support for critical leadership meetings, act as a strategic liaison between leadership, internal teams, and external stakeholders, and ensure seamless coordination of special projects within the business unit. The ideal candidate will be proactive, detail-oriented, and skilled at managing complex priorities in a fast-paced environment.

Are you a seasoned professional with a proven track record in delivering exceptional leadership support and the ability to manage multiple competing priorities with precision and efficiency?

Apply today and bring your executive support expertise to our team!

Why Maximus?

– Work/Life Balance Support – Flexibility tailored to your needs!

– • Competitive Compensation – Bonuses based on performance included!

– • Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance.

– • Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

– • Paid Time Off Package – Enjoy UTO (unlimited time off), Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

– • Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

– • Recognition Platform – Acknowledge and appreciate outstanding employee contributions.

– • Tuition Reimbursement – Invest in your ongoing education and development.

– • Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.

– • Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.

– • Professional Development Opportunities-Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities:

– Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly.

– Oversee the creation and implementation of innovative methodologies, process improvements, and corrective action plans to continually streamline and improve project operations, outcomes, and quality.

– Direct all quality management operations including planning, implementation, monitoring, and reporting functions.

– Monitor all operations and related metrics for conformance with internal, external, contract performance, and quality standards.

– Manage internal and external clients’ expectations related to quality management, and effectively communicate corporate quality standards across the project.

– Oversee and manage issues and risk management and participate in mitigation and contingency actions to address the risks.

– Aggregate and analyze quality data and suggest methods for improving product and service quality, design and/or business processes.

– Maintain an awareness of state and federal quality assurance practices in health and human service programs and provide all project teams with updates on all issues regarding quality.

– Excellent organizational, interpersonal, written, and verbal communications skills.

– Strong relationship management skills with the ability to identify, analyze, and discuss issues and ideas clearly and effectively with all levels of staff.

– Proficient in Microsoft Office (Visio, Word, Power Point and Excel), including use of conditional and statistical formulas to derive information for complex data sets.

– Knowledge of databases and queries.

– Possess excellent analytical, critical thinking and problem-solving skills.

– Oversee special projects and coordination in support of the leadership team, including managing internal stakeholders, creating project briefings, coordinating travel, handling expense reimbursements, managing logistics, coordinating meetings, overseeing special projects, and otherwise supporting overall coordination for this business unit.

– Lead and manage complex projects in support of the Segment and representing the Segment in selected corporate meetings and calls.

– Bachelor’s degree in relevant field of study and 10+ years of relevant professional experience required.

– 5 years of management experience required.

– An advanced degree in a related field, combined with relevant professional experience, may be accepted in lieu of five years of management experience.

– Experience serving as a liaison between executive leadership and key internal and external stakeholders.

– Ability to manage and prioritize tasks concurrently, demonstrating strong multitasking skills.

– Strong problem-solving skills with the ability to anticipate needs and proactively address challenges.

– Experience coordinating and overseeing logistics for high-level meetings, events, and travel arrangements.

– Experience in managing complex calendars and scheduling, ensuring seamless coordination.

– Experience in drafting and editing high-level correspondence, reports, and presentations

– Strong organizational skills with attention to detail.

– Exceptional verbal and written communication skills.

– High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

– Ability to remain in a stationary position for extended periods.

– Proven ability to maintain a high level of professionalism in all interactions.

– Capable of performing work effectively in a remote setting.

Preferred Requirements

Master degree in related field of study

Home Office Requirements

– Reliable high-speed internet service

– Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

– Minimum 5 Mpbs upload speeds

– Private and secure workspace

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

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