Director, Operations (Southeast)

Industrialinnovationfund; Massachusetts; Remote; USD 100,000 - 140,000; Full time

Job summary

A leading company in automation technology seeks a strategic Director of Operations (Southeast) to lead operations across its distribution network. This role requires a results-driven leader to develop high-performing teams, ensure customer satisfaction, and drive excellence across multiple sites with a focus on operational efficiency and safety.

Qualifications

• 10+ years experience in operations, logistics, or supply chain management.
• 7+ years experience with automated systems or digital warehouse technology.
• Strong ability to foster a collaborative and innovative culture.

Responsibilities

• Lead operations across multiple customer sites, ensuring alignment with business goals.
• Oversee staffing, recruitment, and team development.
• Drive KPIs through action plans and performance reviews.

Skills

Leadership

Communication

Team Development

Project Management

Resource Planning

Education

Bachelor’s degree in Business Management

MBA (preferred)

Job description

Who we are

With its AI-powered robotic technology platform, Symbotic is transforming the way consumer goods move through the supply chain. Our intelligent software orchestrates advanced robots in a high-density, end-to-end system, reinventing warehouse automation to increase efficiency, speed, and flexibility.

What we need

We are seeking a strategic and hands-on Director of Operations (Southeast) to lead operations across multiple customer sites within our distribution network. This role involves developing high-performing teams, ensuring customer satisfaction, and driving operational excellence. The ideal candidate is a results-driven leader with strong interpersonal skills, a commanding presence with clients, and a commitment to delivering world-class service.

What we do

The Director of Operations is part of the Customer Operations team, responsible for managing the day-to-day operations of Symbotic’s robotic material handling systems. This team focuses on operational excellence, quality, safety, and system performance by engaging with onsite customers and fostering partnerships.

What you’ll do

• Lead multiple warehouse and customer site operations, ensuring alignment with business goals and customer expectations.
• Partner with Sales, Inventory, and Operations Planning (SIOP) teams to validate capacity planning and scalability.
• Drive KPIs through action plans, continuous improvement, and performance reviews.
• Build strong, long-term relationships with customer leadership through regular communication, performance reviews, and transparency.
• Translate customer feedback into operational enhancements and collaborate cross-functionally to resolve issues.
• Analyze workloads and allocate resources to optimize productivity.
• Oversee staffing, recruitment, performance evaluations, training, and team development.
• Implement operational policies to ensure safety, compliance, and efficiency.
• Lead projects including automation scaling and digital warehousing solutions, managing timelines and budgets.

What you’ll need

• Bachelor’s degree in Business Management, Operations, Supply Chain, or related field; MBA preferred.
• At least 10 years of experience in operations, logistics, or supply chain management.
• Minimum of 7 years experience with automated systems, material handling, or digital warehouse tech (preferred).
• Proven success managing multi-site operations and leading cross-functional teams.
• Ability to foster a collaborative, agile, and innovative culture.
• Strong leadership, team development, and communication skills.
• Experience in resource planning, project management, and budgeting.
• Proficiency in operational data analysis and trend identification.
• Understanding of compliance and safety standards.

Our Environment

• Remote, field-based position with 50-75% travel.
• Must have a valid driver’s license and ability to travel to client locations.
• Responsible for owning a credit card and managing expenses for reimbursement.
• Work involves extended periods at customer sites, including work on construction sites with PPE, working at heights, and lifting up to 50 pounds.
• Must comply with all safety protocols and be capable of working in various environmental conditions.

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About Symbotic

Symbotic is a leader in automation technology, reimagining the supply chain with its AI-powered robotic and software platform. We serve major retail, wholesale, and food & beverage companies, applying cutting-edge technology to solve complex distribution challenges. Our platform enhances speed, agility, accuracy, and efficiency, transforming the flow of goods and the economics of supply chains. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators, and pioneers who value diversity and unique perspectives. We are committed to being an equal opportunity employer and do not discriminate based on race, color, ethnicity, religion, sex, national origin, sexual orientation, age, disability, gender identity, veteran status, or genetic information.