Director of Operations

ServiceNet; Springfield (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Mileage reimbursement

Generous paid time off

Comprehensive health & dental insured

403(B) retirement plan with employer 2

Paid life insurance & long-term disabl

Tuition assistance and advancement

Culture of compassion

Job summary

ServiceNet seeks a dedicated Director of Operations to lead the Shared Living programs within Developmental and Brain Injury Services. You will supervise staff and drive results in placements, program site development, quality, financial performance and regulatory compliance.

You will oversee onboarding, recruitment, and performance management while collaborating with HR and senior leadership to ensure CARF standards and regulatory requirements are met.

Qualifications

• 5+ years of full-time experience with individuals with developmental delays and/or brain injuries.
• Bachelor's degree preferred or equivalent experience (minimum 3 extra years).
• 1+ years of management experience in the field.
• Working knowledge of MA regulatory/licensing framework for developmental services.
• Strong communication, organizational and computer skills.
• Reliable transportation and valid driver's license with acceptable driving record.

Responsibilities

• Provide direct day-to-day supervision over program operations and reports.
• Collaborate with program management on regulatory compliance and continuous improvement.
• Oversee fiscal performance and ensure budgets are followed.
• Monitor health, safety and incident reporting per CPPD/DDS rules.
• Lead staff recruitment, hiring and onboarding with HR.
• Conduct staff evaluations and performance actions when needed.
• Perform additional duties as assigned by Senior Director.

Skills

Communication

Organizational skills

Computer skills

Valid driver’s license

Reliable transportation

Staff supervision

Education

Bachelor's degree or related field

Job description

Benefits:

• 403(b) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Competitive salary
• Dental insurance

Director of Operations
Department: Shared Living

Headquarters: Springfield, MA
Full-Time
Starting Salary: $60,000–$72,000 annually

About the Role

ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our Shared living department and direct the day-to-day operations of shared living programs within the Developmental and Brain Injury Services division. In this vital leadership role, you will supervise assigned program staff and manage results in placements, program sites development, quality, fiscal performance and regulatory compliance.

Key Responsibilities

• Provide direct day-to-day supervision over program operations, performance and accountability for each direct report.
• Work with program management and staff in all regulatory, compliance and continuous improvement.
• Oversee fiscal performance, ensuring programs operate within budgets.
• Oversee health, safety & incident reporting per CPPD and DDS regulatory requirements.
• Lead recruitment, hiring and retention of staff in collaboration with Human Resources.
• Ensures new staff complete required onboarding and orientation in accordance with CARF accreditation standards.
• Manage staff performance by goal setting, annual evaluations, performance improvement and disciplinary actions when necessary.
• Perform other duties as assigned by the Senior Director or designee.

Qualifications

• 5 or more years of demonstrated experience working full-time with or on behalf of individuals with developmental delays and/or brain injuries
• Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 additional years full-time in a relevant role)
• 1 or more years of proven management experience in same field.
• Working knowledge of the Massachusetts regulatory and licensing framework governing developmental services.
• Strong communication, organizational, and computer skills
• Reliable transportation and valid driver’s license and an acceptable driving record

Perks & Benefits:

We invest in our people the way we invest in our mission—with trust, vision, and heart

• Mileage reimbursement
• Generous paid time off
• Comprehensive health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A culture of compassion, connection, and clinical excellence

Why Work With Us?

Because what we do changes lives—and so will you. As part of a passionate team on the frontlines of recovery, you’ll find not just a job, but a calling.