Case Manager Shared Living

ServiceNet; Pittsfield (MA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

ServiceNet's Shared Living Case Manager role in Pittsfield, MA oversees safety, wellbeing, services, and quality of life for individuals receiving developmental and brain injury services. The position blends site operations, person-centered support, crisis response, and regulatory compliance within Massachusetts DDS standards.

Responsibilities include site setup, monthly visits, care oversight, crisis response, safety reporting, and staff recruitment and supervision, with regular coordination

Qualifications

• Bachelor's degree preferred in a related field.
• Three years full-time experience working with people who live with developmental delays and/or brain injuries.
• CPR/1st Aid certification and MAP certification required (or willingness to obtain prior to or upon hire).
• Human Rights Officer, Fire Safety Officer and PBS training as required per program.
• Must possess a valid driver's license, held for a minimum of six months.

Responsibilities

• Site Set up, Operations & Compliance.
• Monthly Site Visits.
• Individual Care & Support oversight.
• Crisis & Emergency Response.
• Regulatory & Safety Reporting meeting Agency, DDS & CPPD requirements.
• Professional, timely communication with parents and guardians, hospitals, doctors, funders, and community personnel.
• Recruitment, Hiring & Orientation of Support Staff.
• Support Staff Work & Performance Management.
• Attend all meetings related to placement and regular supervision meetings.

Skills

Communication

Teamwork

Crisis management

Regulatory compliance

Education

Bachelor's Degree preferred

CPR/1st Aid certification

MAP certification

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Case Manager

Department: Shared Living

Full Time

Location: Pittsfield, MA

Schedule: Monday-Friday, 9a-5p

Base Salary: $48,000-$50,000/year (based on experience, education, and workload)

Position Summary

ServiceNet's Shared Living Case Managers oversee the safety, wellbeing, services, and quality of life of individuals receiving developmental and brain injury services. The role combines site operations, person-centered support, crisis response, regulatory compliance, staff supervision, and coordination with families and community partners. The Case Manager's practice is grounded in Positive Behavior Support and person-centered, trauma-informed principles that honor each individual's rights, preferences, and goals, consistent with ServiceNet's mission and Massachusetts DDS standards.

Key Responsibilities

• Site Set up, Operations & Compliance.
• Monthly Site Visits.
• Individual Care & Support oversight.
• Crisis & Emergency Response.
• Regulatory & Safety Reporting meeting Agency, DDS & CPPD requirements.
• Professional, timely communication with parents and guardians, hospitals, doctors, funders, and community personnel.
• Recruitment, Hiring & Orientation of Support Staff.
• Support Staff Work & Performance Management.
• Attend all meetings related to placement and regular supervision meetings.

Qualifications

• Bachelor's Degree preferred in a related field.
• Three years full-time experience working with people who live with developmental delays and/or brain injuries.
• CPR /1st Aid certification and MAP certification required (or willingness to obtain prior to or upon hire).
• Human Rights Officer, Fire Safety Officer and PBS training as required per program.
• Must possess a valid driver's license, held for a minimum of six months.
• Ability to pass comprehensive background checks (CORI/SORI/OIG/DPPC/Fingerprint).
• Demonstrated ability to communicate effectively and maintain professional relationships with individuals served, families, Shared Living Providers, and community partners.
• Ability to work independently and as part of a collaborative team.

Benefits

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose.

Learn More About ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.