Director of Operations - Residential Services

ServiceNet; Holyoke (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Tuition assistance

Job summary

ServiceNet is seeking a Director of Operations for the Developmental Brain Injury Services (DBIS) division in Hampden County, Holyoke, MA. This full-time role provides operational and strategic leadership to residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.

You will partner with senior leaders to drive program operations, manage admissions logistics, oversee regulatory readiness, and offer fiscal guidance while fostering a

Qualifications

• Experience with individuals with developmental delays and/or brain injuries.
• Bachelor's degree or equivalent experience (minimum 3 years full-time in a relevant role).
• 3–5 years of proven management experience in human services or related field.
• Strong communication, organizational, and computer skills.
• Valid driver's license and an acceptable driving record.
• MAP certification.

Responsibilities

• Partner with the Vice President or Division Director to lead and improve program operations across the division.
• Manage logistics and planning for new residential admissions and transitions.
• Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
• Actively participate in Residential Services development initiatives and project work.
• Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
• Provide fiscal guidance to help programs operate within budgetary constraints.
• Build and maintain strong relationships with internal teams and external partners.
• Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values.
• Participate in the on-call leadership rotation.
• Perform other duties as assigned by the Vice President or designee.

Skills

Experience with developmental delays/脑

Leadership

Communication

Organizational skills

Driving (valid license)

Education

Bachelor's degree or equivalent experience

Tools

MAP Certification

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Director of Operations

Department: Developmental Brain Injury Services (DBIS)

Residential Programs – Hampden County

Headquarters: Holyoke, MA

Full-Time

Starting Salary: $60,000–$72,000 (Based on Experience and Certifications)

About the Role

ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our Developmental Brain Injury Services (DBIS) division in Hampden County. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.

Key Responsibilities

• Partner with the Vice President or Division Director to lead and improve program operations across the division.
• Manage logistics and planning for new residential admissions and transitions.
• Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
• Actively participate in Residential Services development initiatives and project work.
• Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
• Provide fiscal guidance to help programs operate within budgetary constraints.
• Build and maintain strong relationships with internal teams and external partners.
• Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values.
• Participate in the on-call leadership rotation.
• Perform other duties as assigned by the Vice President or designee.

Qualifications

• Demonstrated experience working with individuals with developmental delays and/or brain injuries
• Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role)
• 3–5 years of proven management experience in human services or related field
• Strong communication, organizational, and computer skills
• Valid driver’s license and an acceptable driving record
• Certification in Medication Administration (MAP)

Perks & Benefits

We invest in our people the way we invest in our mission—with trust, vision, and heart

• Mileage reimbursement
• Generous paid time off
• Comprehensive health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A culture of compassion, connection, and clinical excellence

Why Work With Us?

Because what we do changes lives—and so will you. As part of a passionate team on the frontlines of recovery, you’ll find not just a job, but a calling.

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join the Heart of Healing

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.