Director of Operations

Integrated Openings Solutions, LLC.; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Integrated Openings Solutions, LLC (IOS) in Raleigh, NC seeks a Senior Operations Leader to oversee division operations, field installation, and service. You will drive safety, financial performance, productivity, and customer satisfaction while building a disciplined operating environment.

Reporting to the Senior Vice President, Operations, you will lead managers and frontline teams, implement standardized processes, and collaborate with cross-functional partners to meet business objectives.

Qualifications

• 8-10 years of progressive operations leadership experience preferred.
• Experience in Division 8 - Doors, Frames & Hardware, commercial construction, or related industry preferred.
• Proven ability to develop leaders and build accountable, high-performing teams.
• Strong analytical, problem-solving, organizational, communication, and leadership skills.

Responsibilities

• Lead division operations and develop Operations Managers, Supervisors, and frontline leaders.
• Establish clear expectations, accountability, and consistent operating routines.
• Ensure labor, equipment, materials, and resources are effectively planned and deployed.
• Identify operational constraints, capacity issues, and execution risks and implement corrective actions.
• Drive consistent execution of company policies, procedures, SOPs, and work rules.
• Partner with Sales, Project Management, Finance, Safety, and other functional leaders to achieve objectives.

Skills

Leadership

Project management

ERP systems

Scheduling

Data analysis

Communication

Education

Bachelor's degree in Business/Operations/Construction

Tools

ERP software

Scheduling software

Project management tools

Job description

Interested in careers with Integrated Openings Solutions, LLC (IOS)? IOS is a commercial openings systems integrator specializing in door, opening, and access control solutions. IOS provides a complete range of products and services, including project management, installation, maintenance, and security integration. Our business is built to execute on The Three R’s: Rising Structures (Build), Remodel (Upgrade), and Repair (Fix). IOS was founded in 2018 by four entrepreneurs who had a passion to change the landscape of the commercial door and hardware industry. With their industry knowledge and experience, they integrated multiple businesses across the Mid-Atlantic and southeastern regions, while creating a few greenfield locations to get us where we are today. With the integration of multiple door and hardware businesses, we are able to offer our customers capabilities that help make buildings smart, aesthetically pleasing, code compliant, and sustainable.

We know this can be cliché, but we truly value putting people first. For us, it starts at the top with servant leaders who are humble, caring, passionate, and want the very best for our teams, clients and partners.

Why work for IOS?

We strive to be the cultural leader of the commercial door and hardware industry. We encourage an open-door culture . Personal and Professional growth opportunities. Fun and "Family" like environment. Leaders who listen and care for their team members. When you join the IOS team, you become a part of the IOS family. If you are a driven and talented individual that is interested in building relationships and growing in your career, then IOS is the place for you.

IOS offers three national account-based medical plans. All plans include a pharmacy benefit that offers coverage for your medications including generic, brand, and specialty drugs.

IOS offers two dental plans. One plan has a standard plan year maximum, and our enhanced plan offers a higher plan year maximum, for years you need it. The plans provide 100 percent coverage for your preventive care services and pay a percentage of eligible expenses up to a plan year maximum, depending on the type of service.

Vision

IOS offers a vision plan to help cover the cost of exams as well as the purchase of glasses and contact lenses from an in-network provider, up to an annual limit.

Time Off & Leave of Absence

Mental Health

Supplemental Insurance

Short-term and Long-term Disability

Saving for Your Future

Development

Legal Services

Life Insurance

Featured Job Listings

Position:Senior Operations Leader

Location: Raleigh, NC

Job Id:341

# of Openings:1

Title: Senior Operations Leader

Reports to: Senior Vice President, Operations

Job Type: Full Time, Exempt

At IOS™, we're not just another supplier. We're a Commercial Openings System Integrator. We own it all: estimating, budgeting, project management, fabrication, installation, integration, and service, with solving customer problems as our guiding light. That "one team, zero finger-pointing" mindset shapes how we work, and how we hire. Our people move across four modes: Build, Fix, Upgrade, Maintain, so no two days look the same. From doors and frames to millwork, building specialties (Division 10), gate access, and access control: built to code, built to last, no shortcuts. And we're growing our national footprint, with real opportunity for people who want to grow with us.

Job Summary

The Senior Operations Leader is responsible for the overall operational performance of the division, including field operations, service, installation, production/fabrication, warehouse, logistics, and other operational functions as applicable. This role leads Operations Managers and frontline leaders while driving accountability for safety, financial performance, customer service, productivity, and operational execution.

The Senior Operations Leader establishes operating discipline through standardized processes, performance metrics, workforce planning, and continuous improvement while partnering with Sales, Project Management, Finance, Safety, and other functional leaders to achieve business objectives.

Key Responsibilities

Operational Leadership & Execution

• Lead division operations and develop Operations Managers, Supervisors, and frontline leaders.
• Establish clear expectations, accountability, and consistent operating routines.
• Ensure labor, equipment, materials, and resources are effectively planned and deployed.
• Identify operational constraints, capacity issues, and execution risks and implement corrective actions.
• Drive consistent execution of company policies, procedures, SOPs, and work rules.

Financial, KPI & Productivity Management

• Partner with division leadership and Finance to achieve revenue, gross margin, labor, expense, and profitability objectives.
• Manage operational KPIs including labor utilization, overtime, revenue per technician, backlog conversion, schedule performance, productivity, and operational gross margin.
• Analyze performance trends, establish corrective actions, and identify opportunities to improve productivity and reduce costs.
• Develop manpower plans based on backlog, service demand, project schedules, and business growth.
• Improve scheduling, dispatching, labor utilization, staffing levels, and workforce productivity.
• Develop and implement consistent operational processes, procedures, and management routines.
• Identify inefficiencies and lead continuous improvement initiatives.
• Ensure effective utilization of scheduling, dispatch, project management, inventory, ERP, and reporting systems.
• Support implementation of new technology and operational programs and promote best practices across the organization.

Safety, Quality & Compliance

• Champion a strong safety culture and ensure compliance with company policies and applicable OSHA requirements.
• Partner with Safety leadership on incident prevention, corrective actions, training, and compliance.
• Ensure teams meet company quality standards and customer expectations.
• Maintain appropriate controls over inventory, equipment, vehicles, facilities, and company assets.

Cross-Functional & People Leadership

• Partner with Sales and Project Management to align backlog, customer commitments, manpower, and operational capacity.
• Partner with Finance and Accounting on operational reporting, job costing, billing support, budgeting, and forecasting.
• Recruit, develop, coach, and retain operational leaders while building succession plans and internal bench strength.
• Communicate operational risks, staffing needs, performance issues, and improvement plans to senior leadership.

Minimum Qualifications

• 8-10 years of progressive operations leadership experience preferred, with experience in Division 8 - Doors, Frames & Hardware, commercial construction, specialty contracting, or a related industry strongly preferred.
• Experience leading managers and multiple operational functions, including field installation, service, production, warehouse, and/or logistics.
• Demonstrated experience managing labor productivity, financial performance, KPIs, workforce planning, and operational improvement.
• Strong analytical, problem-solving, organizational, communication, and leadership skills.
• Proven ability to develop leaders and build accountable, high-performing teams.
• Proficiency with ERP, field-service, scheduling, project management, and reporting systems.
• Bachelor's degree in Business, Operations Management, Construction Management, or related discipline preferred; equivalent industry and leadership experience may be considered.

Success Measures

Safety Performance | Revenue & Gross Margin | Labor Utilization & Productivity | Overtime | Revenue per Technician | Backlog Conversion | Schedule Performance | Operational Expenses | Quality & Customer Satisfaction | Employee Development & Retention | SOP & Process Compliance