Director of Operations

The Crescent Hotels Group; Quincy (MA); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Insurance

401k matching

Free meals

Hotel discounts

Job summary

Crescent Hotels & Resorts seeks an experienced Director of Operations to join our senior leadership team. This role oversees Food & Beverage and Rooms Operations, partnering with the General Manager and Executive Committee to deliver strong guest experiences, financial performance, and engaged associates.

The successful candidate will lead operations, set clear expectations, use data to identify opportunities, and drive accountability while ensuring Marriott brand standards are consistently met

Qualifications

• Proven ability to lead and develop department heads and other leaders

Responsibilities

• Provide strategic and hands-on leadership to hotel operations, with emphasis on Food & Beverage and Rooms.
• Collaborate with General Manager and Executive Committee to drive guest satisfaction, financial performance and associate engagement.
• Develop action plans, analyze performance and ensure execution of Marriott and hotel standards.
• Mentor and develop department heads, strengthen communication and accountability across teams.

Skills

Operational leadership

F&B leadership

Senior-level leadership

Guest service excellence

Data-driven decisions

Communication skills

Problem-solving

Job description

Description

We are looking for an experienced, results-driven Director of Operations to join our senior leadership team. This is a key executive leadership role responsible for driving operational excellence across the hotel, with oversight of Food & Beverage and Rooms Operations, while partnering closely with the General Manager and Executive Committee to deliver strong guest experiences, financial performance and associate engagement.

The ideal candidate is an accomplished hotel leader who understands that great operations require more than managing the day-to-day. We are looking for someone who can lead leaders, establish clear expectations, use data to identify opportunities, hold teams accountable for results, and create an environment where associates are engaged and empowered to take care of our guests.

What You’ll Be Doing:

As Director of Operations, you will provide strategic and hands‑on leadership to the hotel’s operational departments, with a particular emphasis on Food & Beverage and Rooms. You will work closely with department leaders to improve guest satisfaction, strengthen service delivery, achieve financial and productivity goals, and ensure consistent execution of Marriott and hotel standards.

You will analyze operational and financial performance, identify trends and opportunities, develop action plans, and follow through to ensure results. You will also play an important role in developing our leadership team, strengthening communication and accountability, supporting associate relations, and creating a culture where both guest service and business performance are priorities.

This position serves as a key partner to the General Manager and will be highly visible throughout the hotel, particularly during periods of high occupancy, group and convention activity, significant Food & Beverage events, and other critical operating periods.

What You Should Bring to the Table:

• Strong operational leadership experience in a full-service hotel environment
• Significant previous Food & Beverage leadership experience
• Previous senior-level hotel leadership experience, such as Director of Operations, Director of Food & Beverage, Director of Rooms, Hotel Manager or comparable role
• Previous Marriott-branded hotel experience
• A strong commitment to guest service and service recovery
• Demonstrated ability to drive revenue, profitability, productivity and expense management
• Strong understanding of hotel financial statements, forecasting, budgeting and operational metrics
• Proven ability to lead and develop department heads and other leaders
• Strong associate relations skills and a commitment to building an engaged, accountable and respectful workplace
• Excellent communication, organization, problem-solving and decision-making skills
• The ability to balance strategic leadership with a willingness to be highly visible and engaged in the operation

We offer excellent benefits including medical/dental/vision, company-paid life insurance, short/long-term disability insurance, matching 401k, free meals, hotel discounts, and more!

Qualifications

Proven ability to lead and develop department heads and other leaders

Experience

• Preferred - 2 years: Proven ability to lead and develop department heads and other leaders
• Preferred - 1 years: Guest Service and Service Recovery
• Preferred - 1 years: Marriott-branded hotel
• Preferred - 2 years: Food and Beverage Leadership
• Preferred - 1 years: Full-Service Hotel

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts