Operations Manager

Courtyard Pittsburgh Washington/Meadow Lands; Washington (Washington County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑m an?

Training, development, and career adv"

Job summary

Concord Hospitality Enterprises Co. in Washington is seeking an Operations Manager to lead Rooms operations and drive guest satisfaction, associate engagement, and financial performance.

This role collaborates with the General Manager and department heads to deliver consistent results and build a culture where associates and guests thrive. As a Concord Leader you will oversee goals, budgets, guest feedback, and HR processes, while partnering to develop strategies that grow revenue and service

Qualifications

• Previous hotel leadership experience in operations, rooms, or front office management.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to analyze data, manage budgets, and drive results.
• Commitment to guest-first and associate-first culture.

Responsibilities

• Lead and support department heads to ensure operational goals are met and aligned with brand standards
• Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
• Review guest feedback and implement action plans to continually improve satisfaction scores
• Respond to guest concerns with professionalism, ensuring quick and effective resolution
• Stay visible on property and engage with guests to gather feedback and strengthen relationships
• Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
• Support HR processes including hiring, training, performance coaching, and policy compliance
• Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

Skills

Leadership

Communication

Problem-solving

Data analysis

Guest-first culture

Education

High School

Job description

Description

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.


• Encourage and support team members to reach their full potential.


• Create a work environment that is a Great Place to Work for all.


• Lead with integrity, transparency, respect, and professionalism.


• Care for your team and their families.

Key Responsibilities:

• Lead and support department heads to ensure operational goals are met and aligned with brand standards


• Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively


• Review guest feedback and implement action plans to continually improve satisfaction scores


• Respond to guest concerns with professionalism, ensuring quick and effective resolution


• Stay visible on property and engage with guests to gather feedback and strengthen relationships


• Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups


• Support HR processes including hiring, training, performance coaching, and policy compliance


• Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

Qualifications:

• Previous hotel leadership experience in operations, rooms, or front office management


• Strong leadership, communication, and problem-solving skills


• Proven ability to analyze data, manage budgets, and drive results


• Commitment to guest-first and associate-first culture

Benefits

• Competitive wages


• Medical, dental, and vision insurance


• Life insurance and short/long-term disability options


• 401(k) with company match


• Tuition assistance


• Discounted room rates at Concord-managed hotels


• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Qualifications

Hotel Management or Supervisor experience preferred

Behaviors

• Dedicated:Devoted to a task or purpose with loyalty or integrity (Preferred)


• Team Player:Works well as a member of a group (Preferred)


• Leader:Inspires teammates to follow them (Required)


• Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred
  

  Self-Starter: Inspired to perform without outside help



• Preferred
  

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility



• Preferred
  

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals



• Required
  

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• High School (Required)

Experience

• Preferred
  

  2 years:

  
  

  Hotel Management or Supervisor experience preferred

  
  

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality