Director of Operations

ADP, Inc.; New York (NY); On-site; USD 94,000 - 98,000; Full time

Benefits offered by this job

Performance Bonus

401(k) match

Paid Time Off

Travel Discounts

Career Growth Opportunities

Job summary

Le Meridien NYC on Fifth Avenue seeks an energetic Director of Operations to guide daily hotel operations, leading Front Office, Housekeeping, F&B and other departments. You will work with the General Manager, ensuring superb guest experiences and high performance across teams.

The role requires a track record in hotel leadership, preference for Marriott-related experience, and a hands-on, inspirational management style. Competitive compensation and growth opportunities are offered.

Qualifications

• 3+ years of progressive hotel leadership experience.
• Previous Operations Manager or Rooms Division leadership experience preferred.
• Marriott experience is highly desirable.
• Strong organizational, communication, and leadership skills.
• Ability to inspire teams while maintaining a hands-on management style.
• Passion for hospitality and creating outstanding guest experiences.

Responsibilities

• Support the General Manager with the day-to-day operation of the hotel.
• Lead Front Office, Housekeeping, Food & Beverage, and other operational departments as needed.
• Coach, mentor, and develop supervisors and associates to achieve exceptional performance.
• Monitor guest satisfaction scores and resolve guest concerns with professionalism and urgency.
• Help manage labor, expenses, and operational efficiencies.
• Ensure compliance with Marriott brand standards and company policies.
• Assist with budgeting, forecasting, and achieving revenue and profitability goals.
• Serve as Manager on Duty and provide visible leadership throughout the hotel.

Skills

Leadership

Operations management

Organizational skills

Communication

Team development

Job description

Salary Range: $94,000.00 To $98,000.00 Annually

T.E.A.M. = Together Everyone Achieves More

Our TEAM culture is all about supporting one another, recognizing hard work, and helping our team members achieve MORE in their careers. If you're friendly, dependable, and enjoy creating great experiences for others, we'd love to have you join us!

Grow With Our TEAM!

We want our team members to find their MORE. Whether you're beginning your hospitality career or looking for an opportunity to grow, you'll gain valuable guest-service experience while working alongside a TEAM committed to delivering memorable experiences.

Bring your personality, professionalism, and passion for hospitality—we'll provide the support and opportunities to help you grow.

What's Your MORE?

Do you enjoy developing teams, solving operational challenges, and creating memorable guest experiences? We're looking for an energetic and service-driven Director of Operations to help lead the daily operations of the Le Meridien 5th Ave hotel.

Working alongside the General Manager, you'll play a key role in driving operational excellence, supporting department leaders, and ensuring every guest leaves with a great impression.

What You'll Do

• Support the General Manager with the day-to-day operation of the hotel.
• Lead Front Office, Housekeeping, Food & Beverage, and other operational departments as needed.
• Coach, mentor, and develop supervisors and associates to achieve exceptional performance.
• Monitor guest satisfaction scores and resolve guest concerns with professionalism and urgency.
• Help manage labor, expenses, and operational efficiencies.
• Ensure compliance with Marriott brand standards and company policies.
• Assist with budgeting, forecasting, and achieving revenue and profitability goals.
• Serve as Manager on Duty and provide visible leadership throughout the hotel.

What We're Looking For

• 3+ years of progressive hotel leadership experience.
• Previous Operations Manager or Rooms Division leadership experience preferred.
• Marriott experience is highly desirable.
• Strong organizational, communication, and leadership skills.
• Ability to inspire teams while maintaining a hands-on management style.
• Passion for hospitality and creating outstanding guest experiences.

What We Offer

• Performance Bonus Opportunity
• 401(k) with Company Match
• Paid Time Off
• Travel Discounts
• Opportunities for continued career growth within a growing hospitality organization

If you're ready to take the next step in your hospitality leadership career and help shape the success of one of San Diego's premier Marriott hotels.