Asst. Front Office Mgr

Fairfield Inn/Springhill Suites; New York (NY); On-site; USD 66,000 - 67,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Voluntary insurance

Team & Travel discounts

Job summary

Fairfield Inn/Springhill Suites in New York is seeking an Assistant Front Office Manager to lead daily operations and mentor the Front Office TEAM. You will ensure guests receive welcoming, attentive service and drive a strong guest experience across front desk, reservations, and related services.

The role requires 2+ years of experience in a branded hotel, leadership abilities, and strong communication skills.

Qualifications

• 2+ years of Assistant Front Office Manager experience in a branded hotel
• College degree or hospitality coursework preferred
• Strong leadership and interpersonal skills

Responsibilities

• Oversee daily Front Desk, Reservations, Audit, and Guest Services operations
• Train, coach, mentor Front Office TEAM members
• Collaborate with TEAM to maintain exceptional service standards
• Set the tone for guest experience by leading by example
• Ensure outstanding customer service and positive guest experience
• Coordinate with TEAM and other hotel departments
• Support TEAM in achieving guest and staff satisfaction
• Complete assignments independently or as a TEAM contributor
• Meet deadlines with or without supervision

Skills

Leadership

Customer service

Communication

Microsoft Office

OnQ/Opera/Lightspeed

Fluency in English

Availability

Education

Hospitality coursework

Tools

Microsoft Excel

Job description

Salary Range: $66,300.00 To $67,000.00 Annually

T.E.A.M. = Together Everyone Achieves More

Our TEAM culture is all about supporting one another, recognizing hard work, and helping our team members achieve MORE in their careers. If you're friendly, dependable, and enjoy creating great experiences for others, we'd love to have you join us!

Grow With Our TEAM!

We want our team members to find their MORE . Whether you're beginning your hospitality career or looking for an opportunity to grow, you'll gain valuable guest-service experience while working alongside a TEAM committed to delivering memorable experiences.

Bring your personality, professionalism, and passion for hospitality—we'll provide the support and opportunities to help you grow.

What's Your MORE?

Join our TEAM and help us create an exceptional experience from arrival to departure!

Lead the TEAM. Elevate the Guest Experience.

Are you an energetic hospitality leader who naturally creates memorable guest experiences? Are you ambitious, eager to grow, and passionate about developing a TEAM that delivers exceptional service?

As our Assistant Front Office Manager, you'll work alongside our Front Office TEAM to lead daily operations, mentor team members, and ensure every guest receives the welcoming, attentive service our hotel is known for.

This is an opportunity for a motivated hospitality professional ready to strengthen their leadership skills while making a direct impact on both guest and TEAM member satisfaction.

What You'll Do

As Assistant Front Office Manager, you'll support the daily operation of the hotel's guest services while working side-by-side with the TEAM. Your responsibilities will include:

• Oversee daily Front Desk, Reservations, Audit, and general Guest Services operations
• Train, coach, mentor, and support Front Office TEAM members
• Work alongside the TEAM during daily operations to maintain exceptional service standards
• Help set the tone for the guest experience by leading through example
• Ensure outstanding customer service and a positive experience for every guest
• Communicate and coordinate effectively with TEAM members and other hotel departments
• Support the TEAM in achieving outstanding guest and team member satisfaction throughout the hotel
• Complete assignments effectively both independently and as a TEAM contributor
• Perform quality work within established deadlines, with or without direct supervision

What We're Looking For

• 2+ years of previous Assistant Front Office Manager experience in a branded hotel environment
• College degree or coursework in a hospitality-related field preferred
• Strong leadership skills
• Superior interpersonal and customer service skills
• Excellent verbal and written communication skills\
• High energy with effective and influential people skills
• Positive attitude with the ability and desire to motivate others
• Reliable, organized, and able to multitask and work effectively under pressure
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of hotel-specific platforms including OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack
• Fluency in English; additional languages are preferred, and Spanish language skills are beneficial
• Full schedule availability is required, including the ability to work varied hours, nights, weekends, and holidays
• Bonus Eligible
• 401(k)
• Health, Dental, Vision, Life & Voluntary Insurance
• TEAM & Travel Discounts

Full-time positions are benefits-eligible, including time off, travel discounts, medical coverage, and other available insurance options.

Travel Discounts: With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and sometimes even Food & Beverage discounts. Get away to relax, visit family, or see the world!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire