Director of Operations

Compass; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Compass seeks a Director of Operations to lead and optimize the operational infrastructure of a fast-growing real estate team in New York. The role focuses on managing listings, transactions, marketing, and internal systems to enable agents to focus on clients while operations run smoothly behind the scenes.

The ideal candidate is highly organized, proactive, and results-driven, with experience working in a top-performing real estate team and a strong track record of implementing scalable

Qualifications

• Experience leading operations for a real estate team.
• Ability to implement scalable systems and workflows.
• Track record of improving listings, transactions, and marketing operations.

Responsibilities

• Oversee the daily operations of a high-performing real estate team.
• Implement scalable operational systems and workflows to support continued growth.
• Develop and maintain standard operating procedures for listings, transactions, and team operations.
• Manage lifecycle of listings and transactions from pre-listing through closing.
• Monitor deal flow and ensure transactions move smoothly through the pipeline.
• Ensure compliance with brokerage and regulatory requirements.
• Coordinate with agents, assistants, and vendors to ensure operational efficiency.
• Assist with hiring, onboarding, and training new team members.
• Establish accountability systems and track team performance.
• Oversee listing launches including marketing timelines, staging, photography, and digital campaigns.
• Coordinate with marketing vendors and internal team members to ensure brand consistency.
• Manage CRM systems and ensure deal pipelines and client data are accurately maintained.
• Implement automation and technology solutions to improve efficiency and client experience.
• Track and report commissions, deal flow, and operational metrics.

Skills

Operations management

Process improvement

Team leadership

CRM management

Vendor coordination

Marketing coordination

Tools

CRM systems

Job description

We are a fast-growing real estate team at Compass seeking a Director of Operations to lead and optimize the operational infrastructure of our business. Our team has successfully closed over $300M+ in real estate transactions, and we are focused on building the systems, processes, and leadership necessary to scale even further.

The Director of Operations will play a critical leadership role in managing the day-to-day operations of the team while ensuring that listings, transactions, marketing, and internal systems operate seamlessly. This position allows the sales team to focus on delivering exceptional results for clients while operations run efficiently behind the scenes.

• Applicants must have prior experience working with a real estate team that has closed $50M+ in annual sales volume.

The ideal candidate is a highly organized and strategic operations professional who thrives in a fast-moving environment. You understand the inner workings of top-performing real estate teams and have the ability to implement systems that allow agents to focus on generating business while operations run smoothly. You are proactive, solutions-oriented, and capable of managing complex workflows while maintaining a high level of professionalism and attention to detail.

• ResponsibilitiesOperations & Systems - Oversee the daily operations of a high-performing real estate team
• Implement scalable operational systems and workflows to support continued growth
• Develop and maintain standard operating procedures for listings, transactions, and team operations
• Transaction & Listing OversightManage the lifecycle of listings and transactions from pre-listing through closing
• Monitor deal flow and ensure transactions move smoothly through the pipeline
• Ensure compliance with brokerage and regulatory requirements
• Team Coordination - Work closely with agents, assistants, and vendors to ensure operational efficiency
• Assist with hiring, onboarding, and training new team members
• Establish accountability systems and track team performance
• Marketing & Listing Launches - Oversee listing launches including marketing timelines, staging, photography, and digital campaigns
• Coordinate with marketing vendors and internal team members to ensure brand consistency
• CRM & TechnologyManage CRM systems and ensure deal pipelines and client data are accurately maintained
• Implement automation and technology solutions to improve efficiency and client experience
• Financial & Performance - Tracking & Monitor commissions, deal flow, and operational metrics
• Provide performance reporting and insights to team leader