Operations Coordinator

PLACE; Lafayette (IN); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Bonus potential

Wealth building opportunities

In-house work model

Job summary

PLACE is seeking an Operations Coordinator in Lafayette, Indiana to help build and optimize systems that shape exceptional client and agent experiences. You will own processes, from onboarding to events, ensuring accuracy, efficiency and accountability across the team.

You will manage calendars, internal communications, and office operations while coordinating with leadership to sustain growth, cut costs, and maintain a world-class standard of service for clients and partners.

Qualifications

• 1+ years experience in an operations/administrative role, real estate industry experience preferred.
• Willing to become licensed after hire.
• Proven ability to plug into and improve existing systems and provide enthusiastic support to a team.

Responsibilities

• Build, implement, maintain, and own systems for internal and external customer service and communications.
• Support recruiting ads, outreach to agent recruits, and scheduling for Team Operator.
• Own onboarding process, including trainings in-person and virtually.
• Follow productivity rhythms to ensure agent productivity.
• Plan and execute client events to drive referrals.
• Coordinate listing launch activities and estate-related tasks.

Skills

System development

Project management

Team collaboration

Detail oriented

Customer service

Communication

Adaptability

Tools

Office suites

Calendaring systems

Job description

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Coordinator. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You:

Team Operator

What You’re Great At:

You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.

What You’ll Do:

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Plan and execute events for clients that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Keep the team leader informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
• Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
• Manage the listing launch and contract to close process for all transactions, including overseeing a virtual assistant that completes most of the process.
• Coordinate photography, staging, sign installation, and other listing launch functions.
• Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
• Generate reviews and referrals from clients during and after the transaction.

Skills and Character Necessary:

• Notice and take pride in the details
• Team player
• Proven ability to lead yourself and others with conviction
• Self-motivated
• Owning projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Positive and direct communication, both written and verbal
• Ability to problem solve and use critical thinking daily
• Have a “do whatever it takes” mentality
• Follow a current process as well as improving them and create new processes
• Learning-based and growth-minded
• Proactive vs. reactive
• Impeccably organized
• Knowledge of basic office suite software and calendaring systems
• Concerned about doing things the right way
• Calm and motivated under pressureHave patience with a high volume, detailed role
• Use social media for the benefit of the company as an ambassador
• Flexible

Required Background:

• Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team.
• 1+ years experience in an operations/administrative role, real estate industry experience preferred.
• Willing to become licensed after hire.

Other Details:

• Compensation depending on experience, ranges from $42,000-45,000/yr, including potential bonus and wealth building opportunities.
• We have an in-house work model, full-time, Monday through Friday.
• We are excited to meet the person(s) that truly believe they could be a match!