Director of Operations

TN HomeBuyers; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive starting salary with bonus

Medical, dental, and vision insurance

Paid holidays and vacation

Retirement plan with company match

Job summary

TN HomeBuyers in Nashville seeks an experienced Director of Operations to strengthen business operations, develop capable managers, and drive measurable improvements in financial and operational performance. This hands‑on leader will build efficient workflows, establish strong management practices, and work closely with commercial leadership to improve productivity and accountability.

The role demands diagnosing problems, implementing solutions, and coaching leaders to deliver reliable results

Qualifications

• Proven operating experience with P&L or operating-budget responsibility.
• History of improving profitability and productivity.
• Experience building, developing, and managing department leaders or managers.
• Proven ability to implement operational improvements and management systems.
• Strong financial and commercial acumen with ability to interpret P&L statements and cost structures.
• Experience using CRM platforms, preferably Salesforce, with dashboards/reporting.
• Ability to work alongside sales/marketing leadership to support profitability.
• Hands-on, lean, owner-led mindset.
• Experience in related real estate investment/operations is beneficial.

Responsibilities

• Drive measurable improvements in profitability, operational efficiency, and productive capacity through disciplined resource management, process improvement, and team development.
• Manage budgets, staffing, productivity, and performance within assigned operating functions, coordinating with leadership to strengthen execution.
• Develop capable managers through clear expectations, regular coaching, and accountability for results.
• Evaluate staffing levels and capacity to align resources with business needs, including difficult personnel decisions.
• Establish and maintain systems: KPI scorecards, meetings, SOPs, and cross-functional workflows.
• Use financial reporting, dashboards, and data to identify gaps and implement corrective actions.
• Partner with leadership to strengthen coordination between sales, marketing, lead generation, and operations.
• Identify recurring inefficiencies and implement sustainable process improvements to reduce waste and increase capacity.
• Improve management accountability and ensure commitments and actions are completed.
• Foster a professional, high-performing culture aligned with TN HomeBuyers' values.

Skills

P&L responsibility

Operational leadership

Financial acumen

Salesforce

Dashboards

Team development

Problem-solving

Lean/entrepreneurial

Cross-functional collaboration

Tools

Salesforce

Job description

For over 20 years, TN HomeBuyers has been Nashville’s trusted real estate investment company, helping homeowners sell their houses the easy way — with no stress, no delays, and no surprises. Whether someone needs to sell quickly or simply wants a hassle-free process, we deliver clear, reliable solutions backed by our “Sell Your House the Easy Way” guarantee.

Our mission is to provide honest solutions for homeowners while strengthening the communities we serve. We believe meaningful work comes from solving real problems for real people, and we hold ourselves to a high standard of service, follow-through, and results.

Our team operates under five core values: Team First, Responsibility, Stewardship, Trustworthiness, and Loyalty. These principles guide how we work, how we serve our customers, and how we hold ourselves accountable to the commitments we make every day.

At TN HomeBuyers, we believe great outcomes come from people who take ownership, support their team, and consistently deliver on what they promise.

Position Overview

TN HomeBuyers is seeking an experienced Director of Operations to strengthen business operations, develop capable managers, and drive measurable improvements in financial and operational performance.

This is a hands‑on leadership role for an experienced operator who understands how to run a profitable business, manage resources responsibly, and build teams that consistently deliver results.

The Director of Operations will lead execution within assigned operating functions, establish consistent management practices, and work closely with commercial leadership to improve productivity, accountability, and organizational performance.

We are looking for someone who has successfully improved business profitability by developing people, increasing productive capacity, optimizing resources, and building more efficient workflows. The right candidate knows that sustainable growth requires more than controlling expenses. It requires capable managers, strong operating systems, sound business decisions, and teams equipped to consistently deliver results.

This person should be comfortable diagnosing problems, challenging existing practices, making difficult decisions, and implementing solutions that produce measurable improvements.

The ideal candidate brings the experience and judgment to step into an entrepreneurial environment, understand what is working and what is not, and help build a lean, profitable, professionally managed organization that operates predictably without constant executive intervention.

Duties include, but are not limited to:

• Drive measurable improvements in profitability, operational efficiency, and productive capacity through disciplined resource management, process improvement, and team development.
• Manage budgets, staffing, productivity, and performance within assigned operating functions, while partnering with commercial leadership to strengthen company‑wide execution and accountability.
• Build and develop capable managers by establishing clear expectations, conducting regular one‑on‑ones, inspecting performance, providing coaching, and holding leaders accountable for results.
• Evaluate staffing levels, organizational capacity, and team productivity to ensure resources are appropriately aligned with business needs, including making difficult personnel and operating decisions within approved authority.
• Establish and maintain effective management systems, including KPI scorecards, operating meetings, accountability rhythms, SOPs, and cross‑functional workflows.
• Use financial reporting, Salesforce, dashboards, and operational data to identify performance gaps, challenge assumptions, and implement corrective action.
• Partner with commercial leadership to strengthen coordination between sales, marketing, lead generation, and business operations while supporting profitable growth.
• Identify recurring operational inefficiencies and implement sustainable process improvements that reduce waste, improve execution, and increase organizational capacity.
• Improve management accountability by ensuring departmental commitments, performance expectations, and corrective actions are consistently completed.
• Build a professional, high‑performing culture that reinforces TN HomeBuyers' core values, promotes candid communication, develops team members, and reduces dependence on constant executive intervention.

Ideal Candidate Experience and Skill Sets

• Proven operating experience with meaningful P&L or operating‑budget responsibility, including direct accountability for expenses, staffing, productivity, and business performance.
• Demonstrated history of improving business performance, including strengthening profitability, increasing productivity, developing organizational capacity, or implementing operational improvements that produced measurable financial results.
• Experience building, developing, and managing department leaders or managers, including coaching performance, establishing accountability, and making difficult personnel decisions.
• Proven ability to implement operational improvements and management systems that produced measurable business results.
• Strong financial and commercial acumen with the ability to interpret P&L statements, understand cost structures, evaluate business trade‑offs, and manage resources responsibly.
• Experience using CRM platforms, preferably Salesforce, along with dashboards, reporting systems, and automation to improve business performance.
• Ability to work effectively alongside sales and marketing leadership, with an understanding of how lead generation, sales performance, and operational execution influence profitability.
• Strong problem‑solving and decision‑making abilities, with the confidence to challenge existing practices and implement necessary changes.
• Experience operating in lean, entrepreneurial, or owner‑led organizations where leaders are expected to be hands‑on, resourceful, and accountable for results.
• Experience in real estate investing, construction, home services, or other sales‑driven and operationally complex businesses is beneficial but not required.

Location

This is a Nashville‑based leadership position requiring regular, hands‑on, in‑person engagement with our team, managers, and operations.

What do I get?

• Competitive starting salary with bonus opportunities
• Medical, dental, and vision insurance
• Paid holidays and vacation
• Retirement plan with a company contribution match