Director of Operations

Crane Worldwide Logistics; Houston (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

A leading logistics provider in Houston seeks a Director of Operations to provide strategic leadership for DTC fulfillment operations. The role involves managing P&L performance, establishing operational KPIs, and mentoring site leadership. Ideal candidates have extensive experience in e-commerce operations and strong leadership skills. Additional benefits include a quarterly incentive plan, generous paid time off, and excellent medical benefits.

Qualifications

• 10+ years of progressive operations leadership experience.
• 5+ years of DTC or e-commerce fulfillment leadership preferred.
• 3PL or contract logistics experience preferred.

Responsibilities

• Provide strategic and operational leadership for DTC fulfillment operations.
• Own P&L performance including labor budgets and productivity targets.
• Establish and manage operational KPIs.
• Lead, mentor, and develop site leadership teams.
• Partner with Sales, Engineering, Transportation, and IT teams.

Skills

Strong leadership and people management skills

Experience managing high-volume e-commerce operations

Knowledge of WMS, labor management, and reporting tools

Strong financial and analytical skills

Experience with parcel and last-mile operations

Education

Bachelor’s degree in Business, Supply Chain, Logistics, or related field

High School or better

Job description

• Provide strategic and operational leadership for DTC fulfillment operations.
• Own P&L performance including labor budgets and productivity targets.
• Establish and manage operational KPIs.
• Lead, mentor, and develop site leadership teams.
• Partner with Sales, Engineering, Transportation, and IT teams.
• Ensure compliance with safety, quality, and regulatory requirements.
• Oversee labor planning and peak season readiness.
• Optimize parcel shipping performance and costs.
• Serve as senior escalation point for client issues.
• Other duties as assigned

Other Skills & Abilities

• Strong leadership and people management skills.
• Experience managing high-volume e-commerce operations.
• Knowledge of WMS, labor management, and reporting tools.
• Strong financial and analytical skills.
• Experience with parcel and last-mile operations preferred.

Physical Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Vision abilities required by this job include close vision and the ability to adjust focus
• Occasional travel (20–30%).

Education & Experience

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred.
• 10+ years of progressive operations leadership experience.
• 5+ years of DTC or e-commerce fulfillment leadership preferred.
• 3PL or contract logistics experience preferred.

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan condition.

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better in Business Administration or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.