Transportation Coordinator II

Crane Worldwide Logistics; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision benefits

Tuition reimbursement

Recognition program

Volunteer time off

Employee discounts

Wellness incentives

Job summary

Crane Worldwide Logistics is hiring a logistics coordinator to serve as the first point of contact for customers and carriers, communicating by phone and email. Plan, route, and execute shipments across truckload, LTL, and hotshot services using Transportation Management System tools, and provide Track & Trace updates.

The role requires 2–4 years in logistics, strong communication, proficiency with TMS and Microsoft Office, and the ability to manage multiple priorities.

Qualifications

• 2–4 years of experience in logistics, transportation, or supply chain operations.
• Strong communication and customer service skills with the ability to manage multiple priorities.
• Proficiency with Transportation Management Systems and Microsoft Office.
• Strong problem-solving skills and ability to manage exceptions effectively.
• Ability to work independently and as part of a cross-functional team.
• High School Diploma or equivalent.
• Bachelor’s degree in Logistics, Supply Chain, or Business (preferred but not required).

Responsibilities

• Serve as a first point of contact for customers and carriers via phone and email.
• Plan, route, and execute shipments using Transportation Management System tools.
• Provide Track & Trace updates and manage shipment exceptions.
• Monitor loads for exceptions and resolve issues to ensure on-time delivery.
• Assist with customer inquiries, complaints, and service recovery.
• Support the carrier billing process and resolve discrepancies with accounting.
• Maintain accurate shipment records and ensure compliance with policies.
• Participate in continuous improvement initiatives at the account and operations level.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Education

High School Diploma

Bachelor's degree in Logistics/ Supply Chain/ Business

Tools

Transportation Management Systems

Microsoft Office (Excel, Word, Outlook)

Job description

• Serve as a first point of contact for customers and carriers, managing communication via phone and email.
• Use Transportation Management System tools to plan, route, and execute shipments across truckload, LTL, and hotshot services.
• Provide timely updates on shipments, including Track & Trace and Exception Management.
• Monitor loads for exceptions, troubleshoot issues, and manage them through to resolution.
• Assist with customer inquiries, complaints, and service recovery efforts.
• Support the carrier billing process and resolve discrepancies in coordination with accounting teams.
• Organize, prioritize, and action a high volume of emails to ensure all service requests are addressed promptly.
• Contribute feedback and recommendations to enhance efficiency, compliance, and service quality.
• Maintain accurate shipment records and ensure compliance with company policies and procedures.
• Participate in continuous improvement initiatives at both the account and operational level.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require punctual attendance and regular presence on-site at the assigned work location

Education & Experience

• 2–4 years of experience in logistics, transportation, or supply chain operations.
• Strong communication and customer service skills with the ability to manage multiple priorities.
• Proficiency with Transportation Management Systems and Microsoft Office (Excel, Word, Outlook).
• Strong problem-solving skills and ability to manage exceptions effectively.
• Ability to work independently and as part of a cross-functional team.
• High School Diploma or equivalent.
• Bachelor’s degree in Logistics, Supply Chain, or Business (preferred but not required).

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.