DIRECTOR OF OPERATIONS

Eastern Iowa Health Center; Cedar Rapids (IA); On-site; USD 82,000 - 130,000; Full time

Benefits offered by this job

Health Insurance - Plans

Paid Time Off

401(k) with match

Vision Insurance

Professional Development

Career Growth

Job summary

Eastern Iowa Health Center in Cedar Rapids, IA seeks a Director of Operations for the Administrative Office to lead clinical and administrative departments. The role emphasizes optimizing workflows, implementing process improvements, and ensuring patient-centered care across the organization.

You will partner with the Chief Clinical Officer, drive strategic initiatives, and use data to measure performance while guiding teams toward high-quality, efficient operations and strong financial

Qualifications

• Proven ability to lead people and manage competing priorities in healthcare.
• Strong analytical, problem-solving, communication, and relationship-building skills.
• Ability to lead change, improve processes, and gain buy-in from diverse teams.
• Comfortable using data, technology, and operational tools to support decision-making.
• Strategic mindset with flexibility to adapt to changing priorities.
• Commitment to patient-centered care and serving the community.

Responsibilities

• Provide strategic and operational leadership across clinical and administrative departments.
• Lead and mentor departmental leaders to improve performance and ensure high-quality operations.
• Maintain optimized workflows and improve efficiency, access, and patient experience.
• Use data and KPIs to evaluate performance and drive measurable results.
• Lead process improvement initiatives and foster a culture of continuous improvement.
• Collaborate with Quality, Finance, HR, and others to align operations with priorities.
• Identify operational challenges and develop practical, sustainable solutions.
• Participate in strategic planning and growth initiatives.

Skills

Leadership

Data-driven

Communication

Problem-solving

Process improvement

Change management

Strategic thinking

Patient-centered care

Education

Bachelor’s Degree in Nursing

Master in Healthcare Admin/Business

Lean Six Sigma Green Belt

Job description

DIRECTOR OF OPERATIONS - ADMINISTRATIVE OFFICE

Cedar Rapids, IA

$82,201.60-$129,792.00

Be a part of an organization that is dedicated to health equity for all.

As a Federally Qualified Health Center, our mission at Eastern Iowa Health Center (EIHC) is to provide exceptional and accessible health care services throughout our community. We are a collaborative team dedicated to the wellness and the excellence of care regardless of the patient’s ability to pay. EIHC believes in non-judgmental and equal care for all members of our diverse community.
Our staff values compassion as a guiding force. EIHC promotes health equity for all and believes health care is a right, not a privilege. You will thrive in a collaborative environment where you take ethical action and ownership to solve problems and lead positive outcomes. Do you want to be part of a larger purpose of an evolving, high-performance culture that empowers you to make a difference?
EIHC is seeking a full-timeDirector of Operationsdedicated to serving the needs of our community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Report to and partner with the Chief Clinical Officer to provide strategic and operational leadership across assigned clinical and administrative departments.

Lead and mentor departmental leaders in setting goals, improving performance, developing teams, and ensuring efficient, high-quality, patient-centered operations.

Ensure operational excellence by maintaining optimized workflows and identify opportunities to improve efficiency, access, communication, and the patient experience.

Use data and key performance indicators to evaluate performance, identify barriers, and drive measurable results.

Lead process improvement and change initiatives, fostering a culture of continuous improvement and accountability.

Collaborate with Quality, Finance, Human Resources, and other organizational leaders to ensure operational decisions support EIHC’s strategic priorities, regulatory requirements, and mission.

Identify operational challenges and develop practical, sustainable solutions that balance patient needs, employee experience, financial stewardship, and organizational priorities.

Participate in strategic planning and organizational initiatives that support EIHC’s growth and long-term success.

SCHEDULE

Monday through Friday 8 AM to 5 PM
Flexible scheduling options are available.

AMAZING BENEFITS

• 4 Weeks of Paid Time Off
• 9 Paid Holidays
• 2 Floating Holidays
• Health Insurance - Plan Options Start at $1.00 Per Pay Period
• Vision Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Health Savings Account
• 100% Employer Paid Basic Life and Long-term Disability Insurance
• Short-Term Disability Insurance
• 401(K) (4% Employer Match and 100% vested from Day 1)
• Employee Clothing Allowance
• Employee Assistance Program
• Gym Membership Discount to the Midwest Athletic Club

REQUIRED QUALIFICATIONS

Proven ability to lead people, manage competing priorities, and drive operational results in a healthcare environment.

Strong analytical, problem-solving, communication, and relationship-building skills.

Demonstrated ability to lead change, improve processes, and gain buy-in from diverse teams.

Comfortable using data, technology, and operational tools to support decision-making.

Strategic mindset with the flexibility to adapt to changing priorities and organizational needs.

Commitment to patient-centered care and serving the community.

EDUCATION QUALIFICATIONS

• Bachelor’s Degree in Nursing, Business, Healthcare Administration, or related job experience required. Master’s Degree in Nursing, Business, Healthcare Administration or related field preferred.
• Progressive leadership experience in a healthcare setting.
• Knowledge of Community Health Centers/Federally Qualified Health Centers.
• At least 5 years of leadership experience in a clinic setting preferred.
• Lean Six Sigma certification (Green Belt or higher) preferred. Candidates with equivalent training and proven process improvement experience will be considered.

Eastern Iowa Health Center is an equal opportunity employer and makes decisions related to compensation and all terms, conditions, or privileges of employment on the basis of merit. Company policy prohibits unlawful discrimination based on race, color, creed, sex, pregnancy (including childbirth and related conditions), religion, marital status, age, national origin, disability, medical condition, genetic information, gender identity, sexual orientation, military status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by the Company.