Director of Operations

massgeneralbrigham; Boston (MA); On-site; USD 124,000 - 181,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary in Boston seeks an experienced operations leader to oversee daily hospital functions, align departments, and drive cost-effective, high-quality service delivery.

You will develop strategies, manage budgets, ensure regulatory compliance, mentor managers, and partner with executives to advance performance metrics and patient care outcomes.

Qualifications

• Experience in healthcare operations or related area is required.
• Strong leadership, communication, and collaboration skills.
• Proven ability to drive cost-effective, high-quality service delivery.

Responsibilities

• Oversee day-to-day hospital and department operations to ensure smooth functioning.
• Develop and implement operational strategies aligned with goals and regulations.
• Identify and execute process improvements to boost efficiency and patient care.
• Manage the operational budget and monitor financial performance against targets.

Skills

Healthcare operations

Strategic planning

Leadership

Budgeting

Education

Bachelor's Degree in Healthcare Administration

Job description

Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for overseeing and optimizing the daily operational functions to ensure efficient, cost-effective, and high-quality service delivery.

This role involves strategic planning, operational leadership, and collaboration with department heads and division chiefs to align operations with the hospital's goals and regulatory requirements. This position plays a crucial role in driving continuous improvement initiatives and fostering a culture of excellence throughout the organization.

Does this position require Patient Care? No

Essential Functions

• Oversee the day-to-day operations of the hospital and department, ensuring all departments function smoothly and efficiently.
• Develop and implement operational strategies that align with the hospital's mission, goals, and long-term objectives.
• Identify and execute process improvement initiatives to enhance operational efficiency, reduce costs, and improve patient care outcomes.
• Develop and manage the operational budget, monitoring expenses, and ensuring financial performance aligns with targets.
• Ensure hospital and department operations comply with all regulatory requirements and maintain a safe environment for patients, staff, and visitors.
• Lead, mentor, and develop a team of managers and staff, promoting a culture of collaboration and continuous improvement.
• Manage relationships with vendors and negotiate contracts to ensure high-quality service delivery and cost efficiency.
• Stay updated on healthcare technologies and systems, implementing new tools to improve operational performance.
• Monitor key performance indicators (KPIs) and operational metrics, providing regular reports and recommendations to senior leadership.

Qualifications

Education

Bachelor's Degree Healthcare Administration required or Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Experience

Experience in healthcare operations or a related area 8-10+ years required and Experience in management or leadership 5-7 years required

Knowledge, Skills and Abilities

• In-depth understanding of hospital operations, healthcare regulations, and industry best practices.
• Proven ability to lead and inspire teams, drive change, and manage complex operations effectively, with excellent communication and interpersonal skills.
• Strong strategic planning skills with the ability to develop and execute long-term operational strategies.
• Expertise in analyzing operational data, identifying trends, and making data-driven decisions.
• Strong financial management skills, including budgeting, cost control, and financial analysis.
• Ability to think critically and solve complex operational challenges in a dynamic healthcare environment.

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 243-245 Charles Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $124,342.40 - $180,897.60/Annual
• Grade: 9

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are pr