Director of Operational Readiness

Iron Mountain; USA; Hybrid; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Paid time off and holidays

Flexible work options

Comprehensive health, wellness, and退休(

Opportunities for continuous learning

Zusammenfassung

Iron Mountain is seeking an experienced Operations leader to drive complex implementations, lead cross‑functional teams, and ensure safe, profitable project delivery across global contracts. In this role you will partner with Commercial and Solutions Design teams, develop SOPs, monitor KPIs, and present outcomes to clients, while upholding our safety standards and ethics.

This is a growth‑oriented role at a world‑class data storage and information management company, offering competitive

Qualifikationen

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, or related field.
• Experience leading complex implementations and cross-functional teams.
• Strong customer-facing communication and executive presentation skills.
• Knowledge of KPIs, SLAs, and Health & Safety compliance.

Aufgaben

• Drive Solutions Development & Commercial Validation with design teams to co-create, stress-test, and sign off on proposed operational solutions, KPIs, and cost structures.
• Lead Implementations & Customer Engagement, directing execution of new contracts and establishing performance reporting.
• Manage Team Performance & ensure BAU handover, mentoring Senior Operations Leaders and cross-functional partners to meet safety and profitability targets.
• Progressive leadership experience focused on operations, site startups, complex implementations, and multidisciplinary teams.
• Strong knowledge of solutions design principles, commercial cost controls, KPI/SLA validation, and Health & Safety compliance.
• Proven ability in customer-facing communication, executive presentations, cross-functional leadership, and mitigating operational risks during project rollouts.

Kenntnisse

Solutions design principles

Commercial cost controls

KPI/SLA validation

Health & Safety compliance

Cross-functional leadership

Executive presentations

Customer-facing communication

Ausbildung

Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, or related field

Jobbeschreibung

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

What You'll Do

• Drive Solutions Development & Commercial Validation: Partner closely with Commercial and Solutions Design teams during the tender process to co-create, stress-test, and sign off on proposed operational solutions, SLAs, KPIs, and cost structures to ensure profitability and operational feasibility.
• Lead Implementations & Customer Engagement: Direct the physical and systemic execution of new contracts, serve as the operational leader in client meetings and pitches, build standardized SOPs, and establish comprehensive performance reporting.
• Manage Team Performance & Ensure BAU Handover: Lead and mentor a team of Senior Operations Leaders and cross-functional implementation partners, ensuring all safety, productivity, and profitability targets are met before executing a structured transition to permanent site leadership.
• Progressive leadership experience focused on operations, site startups, complex implementations, and managing multidisciplinary teams.
• Strong knowledge of solutions design principles, commercial cost controls, KPI/SLA validation, and Health & Safety compliance.
• Proven ability in customer-facing communication, executive presentations, cross-functional leadership, and mitigating operational risks during project rollouts.
• Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, or a related field.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

• Competitive compensation and benefits aligned with experience.
• Paid time off and holidays.
• Flexible work options to support work-life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Category: Operations Group