Director of Nursing Services

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

PTO (paid time off)

403(b) retirement plan

Educational assistance

Medical, dental, vision benefits

Employee assistance programs

Life/Disability insurance

Wellness programs

Job summary

Behavioral Health Network, Inc. is seeking a Director of Nursing Services to lead nursing operations, medication management, and clinical safety across BHN programs in Massachusetts.

This role partners with executive leadership to ensure regulatory alignment and high-quality care. The position requires a MA RN license, a Bachelor’s in Nursing, and at least five years in behavioral health with supervisory or QA/education experience.

Qualifications

• Bachelor's Degree in Nursing required.
• Registered Nurse license in Massachusetts required.
• Minimum of five years of nursing experience in behavioral health or related settings.
• Minimum of five years of supervisory/management/quality/education experience preferred.
• Knowledge of MAP requirements, DMH/DPH/BSAS standards, and corrective action monitoring.
• Strong organizational, analytical, verbal and written communication, facilitation, consultation and presentation skills.
• Proficiency with Microsoft Office 365, Teams, SharePoint, spreadsheets and electronic documentation systems.

Responsibilities

• Provide enterprise leadership and guidance on nursing operations, practice standards, and clinical safety across BHN programs.
• Serve as a central resource for nurse and program leaders on nursing workflows and regulatory expectations.
• Oversee medication administration, storage, disposal, documentation, and MAR review across MAP and non-MAP programs.
• Support licensing visits, audits, accreditation surveys, and payer reviews.
• Supervise MAP Trainers and the MAP Compliance Coordinator and oversee MAP program infrastructure.
• Ensure routine, risk-based medication management audits are planned and followed up.
• Review MAP compliance data and drive enterprise quality improvement.
• Support nursing education and competency development.
• Collaborate on workforce planning and candidate screening with Talent Acquisition.
• Align monitoring with quality initiatives, risk management, and incident review.
• Support ICI processes with nursing expertise and record review.

Skills

Leadership

Nursing operations

Regulatory compliance

Communication

Project management

Education

Bachelor's Degree in Nursing

Master's Degree in Nursing/Healthcare Admin/QA

Tools

Microsoft Office 365

Teams

SharePoint

Spreadsheets

Electronic documentation systems

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Director of Nursing Services to join our Quality Assurance team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Meaningful Impact - Provide enterprise-wide leadership that shapes safe, consistent, and high-quality nursing and medication management practices across BHN
• Executive Leadership Role - Set direction for nursing operations, MAP compliance, medication safety, and clinical quality while supervising MAP Trainers and the MAP Compliance Coordinator
• Strategic, Cross-Functional Role - Partner with the Director of Population Health and Organizational Quality, the Director of Clinical Compliance, and program leaders across the organization to align nursing practice with regulatory and quality standards
• Supportive Team Culture - Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience

What You Will Do:

• Provide enterprise leadership, consultation, and guidance on nursing operations, practice standards, medication administration, storage, documentation, and clinical safety expectations across BHN programs
• Serve as a central resource for nurse and non-nurse program leaders on nursing workflows, medication management processes, regulatory expectations, and safe practice standards
• Oversee enterprise expectations for safe medication administration, storage, disposal, documentation, controlled substance tracking, and MAR review across MAP-registered and non-MAP programs
• Support program readiness for licensing visits, DMH/MAP audits, DPH/BSAS reviews, accreditation surveys, and other regulatory or payer reviews
• Provide supervision and direction to MAP Trainers and the MAP Compliance Coordinator, overseeing BHN's MAP program infrastructure and standardized compliance monitoring framework
• Ensure routine, risk-based, and unannounced medication management audits are planned, tracked, completed, and followed up in accordance with established schedules
• Review MAP compliance data, audit findings, corrective action completion, and repeat findings to support enterprise reporting and quality improvement
• Support nursing education, competency development, and training initiatives related to medication administration, medication safety, and nursing practice needs
• Partner with Talent Acquisition and hiring managers to provide nursing subject matter expertise for role design, candidate screening, and workforce planning
• Collaborate with the Director of Population Health and Organizational Quality and the Director of Clinical Compliance to align nursing monitoring with quality initiatives, risk management, and incident trend review
• Support the Incidents, Complaints, and Investigations (ICI) process by providing nursing subject matter expertise, record review, and corrective action input
• Maintain appropriate independence and objectivity in monitoring functions while building collaborative relationships with program leaders and staff

Who You Are:

• Bachelor's Degree in Nursing required; Master's Degree in Nursing, Healthcare Administration, Public Health, Quality, Compliance, or a related field preferred
• Registered Nurse license in Massachusetts required
• Minimum of five years of nursing experience in behavioral health, substance use treatment, community-based services, residential services, healthcare, or human services required
• Minimum of five years of supervisory, management, quality, compliance, education, or enterprise consultation experience preferred
• Demonstrated knowledge of medication administration, storage, documentation, safety, controlled substance procedures, and regulatory expectations required
• Knowledge of MAP requirements, DMH expectations, DPH/BSAS requirements, accreditation standards, and corrective action monitoring strongly preferred
• Strong organizational, analytical, verbal and written communication, facilitation, consultation, and presentation skills required
• Proficiency with Microsoft Office 365, Teams, SharePoint, spreadsheets, reporting tools, and electronic documentation systems required
• Valid driver's license and reliable transportation required for travel to BHN program locations as needed

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Salary Range: $120,000-$150,000